Developer II
Job Title: Senior Salesforce Developer
Location: Waltham, MA
Key Responsibilities:
Location: Waltham, MA
Key Responsibilities:
- Design, develop, and implement Salesforce solutions across Sales Cloud, Service Cloud, and Field Service.
- Configure and customize Leads, Opportunities, Accounts, Contacts, Quotes, Cases, Work Orders, Service Appointments, Service Territories, and Scheduling Policies.
- Develop Apex classes, triggers, Lightning Web Components (LWC), Visualforce pages, and Salesforce Flows.
- Build and support integrations between Salesforce and external applications using REST/SOAP APIs, Middleware platforms, and Platform Events.
- Implement and optimize Omnichannel Routing, Knowledge Management, CTI integrations, Entitlements, and SLA processes.
- Configure and support Salesforce Field Service mobile solutions and resource scheduling optimization.
- Collaborate with business users and technical teams to gather requirements and translate them into scalable technical solutions.
- Perform code reviews, deployment planning, troubleshooting, and production support activities.
- Ensure Salesforce platform security, data integrity, performance optimization, and best practices.
- Support CI/CD processes, release management, and Agile/Scrum delivery methodologies.
- 10+ years of Salesforce development experience.
- Strong expertise in Salesforce Sales Cloud, Service Cloud, and Field Service Lightning (FSL).
- Hands-on experience with Apex, Lightning Web Components (LWC), SOQL, SOSL, Visualforce, and Salesforce Flow.
- Strong experience in Salesforce integrations using REST APIs, SOAP APIs, Platform Events, and Middleware tools like Boomi or MuleSoft.
- Experience with Case Management, Omnichannel, CTI, Knowledge Base, and Field Service scheduling functionalities.
- Strong understanding of Salesforce security model, sharing rules, profiles, and permission sets.
- Experience with deployment tools such as Git, Jenkins, Copado, or Azure DevOps.
- Ability to work in Agile/Scrum environments and coordinate with offshore/onshore teams.
