How Can We Help You?

If you are a job seeker and need help with your account, searching or applying for jobs, then our help center will be able to assist you. If you are looking for advice on your resume or interview tips, then check out our advice center.

• Registering

  • How do I register with Resume-Library?

    To register with Resume-Library, you will need to go to our registration page and fill out the form with your details. To complete your registration, you will need to upload the latest version of your resume.

    Please note: Your resume will be added to our Resume Database which is used by employers, who may contact you directly if they're hiring.

  • How do I upload my resume?

    On the registration page, click 'Choose Resume' and select how you would like to upload your resume. Upload your resume and press register.

  • Can I register without uploading a resume?

    Your registration will not be complete until you have uploaded your resume.

  • Is registering with Resume-Library free?

    Resume-Library is free for candidates. If you are hiring, we have a range of packages available.

• My Account

  • How do I login and logout?

    To login, click here. You can logout at any time, simply click 'Logout' in the dropdown menu under your name in the top-right of your screen.

  • I've forgotten my password. What can I do?

    On the login page, click 'I've forgotten my password' and enter your email address. You will then receive an email with further instructions.

  • Can I edit or upload a new resume to my account?

    Yes, simply go to your My Account area, click 'Edit Profile' and select 'Change Resume.' Uploading a new resume will overwrite the existing resume on your account.

  • Will you share my information?

    Resume-Library has a strict Privacy Policy to ensure that the information you supply and submit remains private, and that it is only used for the services we provide. Read our Privacy Policy.

  • How much of my information goes to employers when I apply?

    Employers will receive the information on your resume and cover letter.

  • How do I delete my Resume-Library account?

    To delete your account, hover over the cog in the top right corner of the page by your name and select 'My Settings' from the drop-down menu that appears. Scroll down and select 'Delete my Account'.

• Searching for Jobs

  • How can I search for jobs?

    You can search for jobs on the Resume-Library homepage. Enter your criteria into the form and press 'Find jobs'. You can also download our mobile app for Android or iPhone.

  • Can I save searches?

    If you have a Resume-Library account, you can save searches through the 'Get the latest Job Alerts!' button at the top of search results pages.

• Applying for Jobs

  • How do I apply for jobs?

    When viewing a job, click the 'Apply Now' button and you'll be taken to the application page.

  • Can I apply for jobs without a Resume-Library account?

    No. In order to apply for jobs through Resume-Library, you need to register for a free account.

  • I can't apply for jobs based in the US. Why?

    To apply for jobs based in the U.S., you must be registered with Resume-Library with a permanent U.S. postal address.

  • What do I need to do/have to apply for a job?

    To apply for jobs via Resume-Library, simply log in to your account. Not got an account? register now for free.

  • What is '1-Click Apply'?

    1-Click Apply lets you apply for a job in one click by instantly sending your resume and cover letter to the employer. Not all jobs qualify for 1-Click Apply as the employer may ask screening questions or you may be required to apply on an external website.

• Job Alerts

  • What are the emails you are sending me each day?

    We create a Job Alert when you register which will automatically alert you to any new jobs that we think you'll be interested in. You can edit or deactivate Job Alerts here.

  • How can I create Job Alerts?

    At the top-right of search results pages, click 'Get the latest Jobs by Email!' button. This will save your search and automatically create a Job Alert. You can also manually set up a Job Alert through the Job Alerts control panel when you are logged in.

  • Is there a limit to the number of Job Alerts I can create?

    No, you can create as many Job Alerts as you like.

  • Can I edit or delete my Job Alerts?

    Yes. In your My Account area, go to the Job Alerts page to edit or delete your alert.

  • What are 'via Partner' jobs in the Job Alert email?

    Jobs 'via partner' are jobs that we are recommending to you from our trusted partners.

  • How do I stop Job Alerts?

    You can deactivate Job Alerts by visiting your Job Alerts panel on our website or the Alerts page on our mobile app. You can also modify your notification preferences.

  • Will I still receive emails from you if I turn off my Job Alerts?

    Yes, you will still receive account emails.

  • I still have a question. What should I do?

    You can find our contact details here. We endeavor to respond to all queries within 48 hours.

• My Account

  • How can I edit my account details?

    Log in to your account on Resume-Library to update your password and Company Profile.

  • I created an account, but when I log in, I have a message telling me it is still being validated. Why is this?

    We validate every account before we activate it to ensure that it belongs to a real business. This message means that your account has not yet been authorized.

  • How long will it take to validate my account?

    Our Support team will answer your request by the end of the next business day. Friday, Saturday & Sunday registrations will be actioned on the following Monday. If your request is urgent, call our team on 1-800-672-6706.

• Posting & Managing Jobs

  • I need a different number of job credits than the options given to me - can you help?

    We can offer custom packages for job posting. Contact our team by emailing info@resume-library.com or calling 1-800-672-6706.

  • What cards do you take for payment?

    We accept all major credit and debit cards.

  • How long is my job posting active for?

    Each job posting will be active for 30 days on Resume-Library.

  • Can I extend my job posting?

    We will notify you when your job is about to expire. If required, you can choose to renew your job.

  • The applicants I'm getting aren't suitable, what do I do?

    Call our team who can review the listing and give you tips on how to modify your job to get the best results. Contact 1-800-672-6706.

  • I'm getting too many responses, what should I do?

    You can deactivate your job to stop receiving applications. You could also call our team who can help you refine your job. Contact 1-800-672-6706.

  • How do I delete a job?

    Go to the Modify Jobs page and click 'delete'. Once confirmed, your job will be removed from the site.

  • How do I re-activate a job?

    On the Manage Jobs page click 'Inactive Jobs'. Find the job you would like to repost and select 'Refresh'. Confirm your order and we will post your job for 30 additional days.

  • How can I post a job without a salary?

    In the 'Salary' fields, enter '0' and then select 'No' on the 'Display Salary' dropdown option.

• Searching & Viewing Resumes

  • How do I create a Resume Alert?

    Log in to Resume-Library to view the 'Resume Alerts' menu. Click this, enter your criteria to the form and save your alert.

  • The alert I set up is sending me a lot of candidates, what do I do?

    You can modify how frequently you will receive alerts (hourly, daily or weekly). You can also refine your criteria - including more specific keywords will ensure you're alerted to only the most relevant candidates.

  • Where can I access Resume Search?

    When you log into Resume-Library, you will see the Resume Search menu item in the top blue bar.

  • Is there a limit on the number of searches I can run?

    No, you can run an unlimited number of searches on Resume Search.

  • How do I use Resume Search?

    You can find the Resume Search Guide here. If you need additional support, contact info@resume-library.com or call 1-800-672-6706.

  • Is there a maximum limit on how many searches I can save?

    You can create an unlimited number of saved searches. They will remain on your account until you choose to manually delete them.

  • Where can I access my saved searches?

    Log in to Resume-Library and hover over the 'Resume Search' button. In the dropdown menu, click 'Saved Searches'.

• Resume Alerts

  • What are Resume Alerts?

    When you post a job with Resume-Library, we search our database for suitable candidates and email you those who are most relevant.

  • Why haven't I received any Resume Alerts?

    We will only alert you to resumes that are highly compatible with your specified criteria. If you aren't receiving Resume Alerts, try expanding your search by using alternative keywords and removing less important requirements.

  • Do I have to pay for resumes?

    You only pay for resumes of candidates that you want to contact. When you click 'Unlock' on a resume, it will cost one Contact Credit. You can buy additional Contact Credits by calling us on 1-800-672-6706 or via your Resume-Library account.