Patient Services Representative

Title: Patient Services Representative

Location: 1798 N Garey Ave, Pomona, CA 91767

Duration: 13+ weeks with the possibility of extension

Role type: Onsite role

Shift: 01:30 PM - 10:00 PM | 5x8 | 40 Hours per Week

Required Experience: Patient Registration, Insurance Verification, Authorization Processing, Data Entry, EHR/EMR Systems, Appointment Scheduling, Customer Service, Front Desk Operations, Medical Records Management

Job Summary:

• Interview patients and collect demographic, financial, and insurance information, ensuring accurate data entry into the system.
• Establish and maintain patient records, including insurance allocation details and insurance code identification.
• Obtain required patient consents, authorizations, and documentation in compliance with organizational policies.
• Verify insurance information and assist with registration-related inquiries.
• Provide exceptional customer service by answering incoming calls and assisting patients with questions and concerns.
• Coordinate with departmental scheduling teams to support appointment and registration needs.
• Maintain accurate records while ensuring confidentiality and compliance with healthcare regulations.
• Perform general clerical and administrative duties, including filing, data entry, and document management.
• Utilize computer systems and healthcare software to manage patient information efficiently.
• Collaborate with team members to ensure smooth daily operations and high-quality patient service.

Requirements:

• High School Diploma or equivalent.
• 2+ years of patient registration, clerical, administrative, or customer service experience.
• Strong oral, written, and interpersonal communication skills.
• Proficiency with computer systems, data entry, and Microsoft Office applications.
• Ability to multitask, maintain accuracy, and work effectively in a fast-paced environment.
• Professional business casual appearance and demeanor.