Client Intake Coordinator

Client Intake Coordinator

Employment Type: Full-Time

At Serenity, the Client Intake Coordinator is where first impressions becomecommittednext steps and we need someone who knows how to make that happen. You'll be the first voice clientshear, and your job isn't just to informthem,it's to inspire them totake action. This role sits at the intersection ofpeopleskills and performance, andwe'relooking for someone who is energized by both. Ifyou'veworked in sales, quota-driven environments, or roles where your numberstoldthe story, this is your next move.

You'llguide clients through the intake process, overcome objections, and consistently convert initial conversations into meaningful commitments. We provide full training on our programs you bring the drive, the resilience, and thecloser'smindset.

What You'll Do

• Own the first interaction with every prospective client make it count by delivering a confident, compelling introduction to our programs

• Drive client commitment by clearly communicating value, addressing objections head-on, and guiding each conversation toward a decisive next step

• Meet and exceed individual sales-oriented KPIs including conversion rates, follow-up completion, and client progression metrics

• Maintain a full pipeline of prospective clients, following up with urgency and consistency to keep momentum from going cold

• Gather and document client information accurately to set the internal team up for a seamless handoff

• Track your own performance,identifygaps, and proactively adjust your approach tohityour numbers

• Collaborate with internal teams to ensurea smooth, high-quality client experience from intake through program start

What We're Looking For

• 2+ years of experience in asales, sales-adjacent, or performance-driven customer-facing role retail sales, inside sales, appointment setting, or client development strongly preferred

• A proventrack recordof hitting and exceeding quotas, conversion targets, or performance benchmarks we want to hear about your numbers

• You treat rejection as data, not defeat you course-correct quickly, stay persistent, and never let a "not yet" become a dead end

• Strong consultative communication skills you ask the right questions, listen with intent, and know how to guide someone toward a confident decision

• Self-motivated and competitive by nature youdon'tneed to be pushed to perform, you hold yourself accountable

• Some leadership experience or clear upward trajectory assistant managers, teamleads, and top performers frompreviousroles are strongly encouraged to apply

Pay & Benefits

• Competitive pay based on experience and performance

• 90% employer-paid medical, dental, and vision insurance

• 401(k) retirement plan

• 10 PTO days (15 after the first year) + 10 paid holidays

• Clear, merit-based growth opportunities as Serenity continues to expand strong performers move up here

Schedule

• Three 13-hour shifts per week

About Serenity

Serenity is a growing organization focused on providing structured programs thatmakea real impact on our clients' lives.We'rea performance-driven team that holds itself to a high standard and we reward the people who do the same. Ifyou'remotivated by metrics, energized by a good challenge, and want a role where your effort directly shapes your results and your career, this is the place for you.

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion ofa background checkand drug screening.