Maintenance Coordinator

Second Avenue is recruiting a talented individual with relevant experience in Institutional Single-Family Rentals including experience in Repairs, Turns and Maintenance for itsTampa, FL location.

Second Avenue is the premier platform for enabling institutions to deploy meaningful capital into single-deeded residential assets (SFR) while retaining control and valuable lines of sight into their investments over time. Second Avenues proprietary technology and exclusive relationships have allowed it to bring scale to scattered single family investment homes, a strategy that was previously untenable as an institutional asset class. The Company provides all aspects of sourcing, acquisition and property management services for its clients.

We offer a positive culture and professional work environment. Please see our website for additional background on our business platform - (url removed).

Job Summary

The R&M Specialist is a position focused on managing work order intake and making certain work orders are dispatched in accordance with the priority assigned. Position will also work in assisting the Field Service Manager on reviewing quality control intakes submitted by field personnel on recently completed renovations and turns. R&M Specialists are key resources to the PM team and will help de-escalate work order issues with residents, making certain that they are kept aware of dispatch status and the nature of the repairs being completed at the property. The specialist is also a key resource in reviewing inspection reports from completed renovations and turns making certain that any corrections are completed. RTM Specialist must be professional and have a solid comprehension of construction/maintenance processes and techniques.

Duties and Responsibilities

• Intake work orders, vetting them for appropriateness and working with residents to trouble-shootissuespriortodispatching.
• Review work orders to make certain they are dispatched in a timely basis and in accordancewiththepriorityassignedtothesituationbeingaddressed.
• Make certain that work order proposals are submitted in a timely basis and that theproposals are fully addressing defined issue at the property, also requesting additionalproposalsasnecessaryandappropriate.
• Review move-in inspections and create appropriate work orders to correct items that are not as is.
• Review submitted inspection reports from renovations and turns and making certain thatreportedQCissuesarecompletedfullyandinatimelybasis.
• Preview work order proposal over approval limits, making certain that all components areincluded and that SOW is complete and appropriate for issue being addressed and thenpresenttomanagerforreviewandapproval.
• On as needed basis, conduct QC inspections of ready inventory in market and submitnecessaryreports.
• Providecustomerexcellentservicesupport/residentinteraction.
• Comply with all company standards, applicable health and safety rules and regulations, aswellasapplicablelocal,stateand federal laws.
• Assist in oversight of maintenance/turnkey operations.

Qualifications

• Attention to detail and ability to make effective schedule in accordance with priorities for thatday,week,month.
• Abilitytoworkwithvarioustechnologyplatformsandtotakeappropriateaction.
• KnowledgeofRepairs&Maintenance,Renovations,andTurnkeyoperations.
• Abilitytouseacomputerproficiently,includingMicrosoftOutlook,Word,Excelandpropertyoperatingsoftware.
• Excellentcustomerserviceandinterpersonalskills.
• Professionalverbalandwrittencommunicationskills.
• Strongtime-managementskills.
• Abilitytomulti-task.
• Abilitytomakequickandeffectivedecisions.Abilitytoidentify,analyze,andresolveissues.
• Abilitytobeflexibleandquicklyadapttochangingbusinessneedsandprocesses.
• Abilitytoset,manageandmeetgoalsanddeadlines.
• Ability to exercise independent judgment and maintain confidentiality.

Education and Experience

• Minimumhighschoolgraduaterequired.
• 2+yearsofexperienceinresidentialpropertymanagement.
• 2+ years of experience in maintenance and work order management or construction experience.

Job Competencies

• Senseofurgencyanddesiretorenderexcellentcustomerservice.
• Abilitytoprovidecreativesolutionstoresidentsandvendors.
• Abilitytode-escalatetensecustomerservicesituations.
• Solid ability to manage processes and to effectively review reports and images and takeappropriateactionrelativetofindings.
• Abilitytoorganizeworkload,toprioritizeactivitiesandfollow-upappropriately.
• Attention to detail and ability to communicate findings clearly in both writing and photographically.

Full-time, Salaried NonExempt

Benefits

Paid Holidays, Paid Time Off, Short-Term Disability, Medical, Vision and Dental Insurance, 401K

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

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