Storage Support Engineer

Job Title: Storage Support Engineer
Location: Columbus, OH - Onsite
Duration: 6+ months

Things to look for:

1. Prefer local candidates
2. 8-10 years of experience
3. No visa restrictions

Role Overview
We are looking for a Storage Support Engineer to support enterprise-scale storage environments for a large financial services client. This is a support-focused role involving incident management, customer/vendor interaction, and storage migrations using established runbooks. Key Responsibilities

• Provide Level 3 storage support (Banking L2 equivalent external L3 support)
• Own and resolve incident tickets within defined SLAs
• Interact directly with customers, internal teams, and vendors for issue resolution
• Support and facilitate storage migrations (file products) using existing runbooks
• Perform troubleshooting, analysis, and remediation of block storage issues
• Ensure operational stability and adherence to support processes

Must-Have Skills
Strong experience in Block Storage technologies (at least one required):

• Dell PowerFlex
• SolidFire
• VMAX
• 3PAR

SAN & Networking knowledge:

• Brocade
• Cisco

Experience in:

• Storage support operations
• Incident management and ticket closure
• Customer-facing and vendor coordination roles

Nice-to-Have

• Experience in enterprise or banking environments
• Exposure to structured migration activities
• Familiarity with ITIL-based support processes