Program Supervisor

Company Overview:

The Community Agency for Senior Citizens (CASC) assists Staten Islanders age 60 and older to live as independently as possible in the community. They do this by working hand-in-hand with older adults, respecting their right to make decisions for themselves, honoring their life experiences and heritage, and recognizing the importance of friends, relatives, and community in creating supportive environments for people as they age.

Position Overview:

The Program Supervisor of the Caregiver Services Program is responsible for overall leadership, management, and quality of the Caregiver Services Program. This role helps ensure effective service delivery, compliance with contractual and agency requirements, and adherence to best practices. In collaboration with the Program Director, this role supports daily operations, staff performance, case review, and workflow, The Program Supervisor also carries a limited caseload to support program needs. Furthermore, the Program Supervisor will supervise and guide outreach activities and efforts to increase awareness and education about caregiving and resources in the community.

This position is located in Staten Island, New York.

Key Responsibilities:

• Support the Program Director in overseeing daily operations of the Caregiver Services Program, including service delivery, workflow, and staff performance
• Ensure compliance with NYC Aging standards, contractual requirements, and agency policies
• Supervise and support program staff, including the Outreach Coordinator and Case Aide, and participate in team meetings and staff development
• Assist with case oversight, including assignment, review, and approval of assessments, care plans, and documentation
• Maintain policies, procedures, and accurate program records to support reporting and quality standards
• Carry a limited caseload as needed, including conducting assessments, developing care plans, and coordinating services
• Partner with Fiscal to monitor program expenses and support budget adherence
• Represent the organization at community events and support continuous quality improvement efforts

Requirements:

• Masters Degree required, including one of the following or an equivalent masters- level field: Social Work, Human services, Social Services, Public Administration, Public Health
• Fluent in a second language (preferred)
• Experience in program management, supervision, or leadership with social services, aging services, caregiver support programs, or related fields preferred
• Strong knowledge of caregiver needs, support models and community based service delivery
• Demonstrated ability to lead teams, manage compliance, and implement best practices
• Excellent communication, documentation, and organizational skills

Pay Range:USD $32.21 - USD $33.65 /Hr.