Release Coordinator Change Coordinator

Our Client, a Banking company, is looking for a Release Coordinator / Change Coordinator for their Plano, TX/Charlotte, NC location.

Responsibilities:

• Partner with Development Teams, Product Owners, and Scrum Masters to create, manage, and submit high-quality CRQs (Change Requests) with accurate and complete details.
• Coordinate end-to-end release activities, including planning, scheduling, approvals, implementation, and post-production validation.
• Drive CRQ lifecycle management, ensuring timely approvals, risk mitigation, and clear audit trails.
• Facilitate dependency management, risk identification, and issue resolution related to releases and CRQs.
• Provide regular status updates on releases, timelines, risks, and blockers to stakeholders and leadership.
• Ensure compliance with Enterprise Change Management policies and standards for all releases.
• Lead release readiness activities, including QA validation, resource alignment, communication planning, and evidence collection.
• Perform quality checks to reduce failures in QA and production by validating completeness and accuracy prior to submission.
• Support post-release activities, including validation, incident tracking, and lessons learned.
• Act as a central communication point to ensure alignment across teams and minimize disruptions during release cycles.
• Identify and implement process improvements to streamline release and CRQ workflows.

Requirements:

• Strong experience in Release Coordination / Change Management in enterprise environments.
• Hands-on experience with CRQ tools and processes (e.g., Remedy or equivalent).
• Solid understanding of SDLC and release lifecycle processes.
• Experience working in Agile environments (Scrum, SAFe, Kanban).
• Proficiency with tools such as JIRA, Confluence, SharePoint, and change management systems.
• Strong organizational and coordination skills with ability to manage multiple releases simultaneously.
• Excellent communication and stakeholder management skills.
• Strong attention to detail and focus on quality and compliance.
• Knowledge of client Enterprise Change and Release Management processes.
• Familiarity with QA processes and quality assurance practices.
• Experience with automation, reporting tools, or MIS tools (e.g., Excel, Access).
• Proven ability to manage competing priorities and work under tight deadlines.
• Strong problem-solving skills and proactive mindset.
• Ability to build strong partnerships across teams and drive alignment.
• Highly organized orchestrator of releases
• Strong compliance and governance mindset
• Effective cross-team communicator and coordinator
• Proactive in risk management and issue resolution
• Focused on quality, timelines, and continuous improvement
• Project Administration / Tasks / Deliverables Mgmt
• Process Project Execution
• Project / Technical Management

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities