Client Educator

Client Educator

Ready to take your customer-facing experience and channel it into a role where your drive and resultsactually matter? At Serenity, we help clients understand and start life-changing programs and we need sharp, motivated people to guide them there.

As a Client Educator, you'll inform clients about our programs, help them see the value intaking action, and guide them through the process of getting started.Thisisn'tjust answering questions it'sabout confidently communicating outcomes, working toward measurable goals, and turning hesitation into commitment. Ifyou'resomeone who thrives on hitting targets,doesn'ttake "no" asa final answer, and genuinely wants to help people change their lives, we want to hear from you.

Why This is Perfect for You

• You have 2+ years of experience in a customer-facing or goal-driven role (retail, hospitality, sales support, teamlead, etc.).

• You'remotivated by performance metrics and take pride in consistently hitting and exceeding your numbers.

• You know how to handle objections andpushbackwithout losing momentum or enthusiasm.

• You'reready to step into a role with real purpose, where your results directlyimpactthepeopleyou serve.

What You'll Be Doing

• Educating clients on available programs and services and clearly communicating the value oftaking action.

• Guiding clients through the decision-making process and confidently encouraging them to take the next step toward their goals.

• Working toward individual KPIs and contributing to team performance benchmarks.

• Handling objections with professionalism and persistence, keeping client outcomes at the center of every conversation.

• Coordinating with team members to ensure clients are smoothly transitioned into their chosen programs.

You'rea Strong Fit If You Have:

• 2+ years of experience in customer service, retail, hospitality, or a sales-adjacent role.

• A track recordof meeting goals, quotas, or performance targets and a drive to keep raising the bar.

• Strong communicationskills you can break down complex information and make a compelling case simply andclearly.

• Resilience and a positive mindset; you bounce back quickly and stay focused when thingsdon'tgo as planned.

• Some leadership experience or the ambition to grow into a leadership role team leads and shift supervisors are encouraged to apply.

• The ability to manage multiple clients and priorities in a fast-paced environment without losing focus.

Education Requirements

• High school diploma or equivalent required; some college preferred.

• Additionalcertifications in customer service, sales, or related fields are a plus.

What You'll Get

• A meaningful career where your performance directly helps others take the next step toward their goals.

• A 3-dayworkweek(three 13-hour shifts, with four days off).

• Clear growth opportunities motivated performers get noticed as Serenity continues to expand.

• Competitive pay tied to performance.

• Excellent benefits: We cover 90% of your medical, dental, and vision premiums.

• 401(k) retirement plan.

• 10 PTO days (15 after one year) + 10 paid holidays.

Who We Are

Serenity is a forward-thinking company dedicated to helping clients start programs that genuinely improve their lives.We'rebuilt on a culture of accountability, growth, andpurpose and we reward the people who show up, hit their goals, and care about the clients they serve.

Serenity is an Equal Opportunity Employer. Employment is contingent on a background check and drug screening.