Client Relations Coordinator

About Us:

We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems.

Job Summary:

The Client Relations Coordinator is responsible for maintaining strong relationships with existing accounts through customer service follow-ups. This role ensures that clients feel valued and that their needs and concerns are prioritized. Performance is evaluated based on building and maintaining positive client relationships, understanding needs, onboarding support, documentation, site surveys, managing client performance feedback, timeliness, and perceived value.

Essential Duties & Responsibilities:

Gain insight into our service performance
Document, with accuracy, customer responses and your impressions from these visits
Perform site surveys and other types of checks to ensure our quality
Report on all findings, customer feedback, pictures, active listening, and asking thoughtful questions by providing results to company leadership
Client-focused with a problem-solving mindset
Organized, detail-oriented, and able to manage time effectively.
Monitor all maintenance data and proactively respond to situations before the client calls us.
Be a positive influence in representing EMCOR/Mesa Energy Systems to our clients, and as a fellow member of the contracts team.
Strive for a high level of performance and client satisfaction.
Demonstrate industry knowledge or trends
Transparency about capabilities, timelines, etc.
Perform other duties as assigned.

Qualifications:

An associates degree or equivalent experience
2+ years of customer service experience is required.
Advanced MS Word, Excel, Outlook, and PowerPoint skills
Mechanical aptitude is preferred
Must have strong verbal and listening communication skills, excellent telephone etiquette, and a professional, friendly demeanor.
The ability to solve problems and act with appropriate urgency
Travel to the client and site visits required.
Must have a valid drivers license.

#Mesa #LI-Mesa #LI-HVACjobs #LI-Onsite

Equal Opportunity Employer:As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/DisabledAffirmative Action Policy:

Please review our Affirmative Action Policy.

Notice to Prospective Employees:Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCORs normal application process it is probably fraudulent.Geographic Disclosure:

Compensation Range: $31 - $34 per hour

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.