USA_Analyst
Pay Rate Range: $50.00 - 51.47/hr.
GBaMS ReqID: (phone number removed)
Job Description:
The Performance Quality Analyst is responsible for ensuring high standards of service quality| operational consistency| and risk mitigation within the Institutional Retirement Client Services function at Banner Life.
This role focuses on quality assurance| performance monitoring| and data-driven insights to support fair customer outcomes and continuous process improvement.
Key Responsibilities
Quality Assurance ControlConduct quality assurance (QA) assessments and control testing in adherence to the companys Quality FrameworkEvaluate transactions| processes| and service interactions for accuracy| compliance| and consistencyEnsure proper documentation and audit trails are maintainedPerformance MonitoringMonitor individual and team performance metricsIdentify trends| process gaps| and risk areasDevelop insights to improve service quality and operational efficiencyCoaching FeedbackProvide clear| structured| and constructive feedback to analysts and team membersPartner with managers to deliver coaching sessions and improvement plansDrive accountability and enhance performance standardsData Analysis ReportingAnalyze customer data| QA results| and performance trendsPrepare and present actionable insights and dashboards for stakeholdersSupport decision-making through data-driven recommendationsContinuous ImprovementCollaborate with cross-functional teams to identify| test| and implement process improvementsContribute to process documentation| SOPs| and quality standardsSupport initiatives focused on operational excellence and customer outcomesCompliance Risk ManagementEnsure adherence to regulatory| compliance| and internal risk standardsParticipate in internal and external auditsIdentify and escalate potential control gaps and compliance risksRequired QualificationsExperience510 years of experience in Quality Assurance| Operations| or RiskControl rolesExperience in financial services| insurance| or pensions (preferred)EducationBachelors degree in Business| Finance| Analytics| or related fieldTechnical SkillsStrong proficiency in data analysis and reportingAdvanced Microsoft Excel skills (pivot tables| formulas| data analysis)Experience with QA tools| dashboards| or reporting platformsUnderstanding of quality frameworks| audit processes| and controls
Top 3 Required Skills:
1.Strong experience in manual testing methodologies
2.Ability to analyze requirements and create test cases
3.Experience with defect tracking/test management tools (JIRA, ALM, Azure DevOps)
Top 3 Preferred Skills:
1.Experience in financial services / insurance domain
2.Strong documentation and reporting skills
3.Understanding of SDLC and Agile methodologies
Education Requirements:
Bachelor's degree in Computer Science, Information Technology, Business, or related field
Years of Experience:
510+ years in Manual Testing / Quality Assurance
Essential Skills: Manual Tester
Skills: Manual Testing Processes and Management~Functional Testing
Experience Required: 6-8 years
Skills: Category Name Required Importance Experience SkillCategoryTest1_MN Functional Testing Yes 1 >7 years SkillCategoryTest1_MN Manual Testing Processes and Management Yes 1 >7 years
GBaMS ReqID: (phone number removed)
Job Description:
The Performance Quality Analyst is responsible for ensuring high standards of service quality| operational consistency| and risk mitigation within the Institutional Retirement Client Services function at Banner Life.
This role focuses on quality assurance| performance monitoring| and data-driven insights to support fair customer outcomes and continuous process improvement.
Key Responsibilities
Quality Assurance ControlConduct quality assurance (QA) assessments and control testing in adherence to the companys Quality FrameworkEvaluate transactions| processes| and service interactions for accuracy| compliance| and consistencyEnsure proper documentation and audit trails are maintainedPerformance MonitoringMonitor individual and team performance metricsIdentify trends| process gaps| and risk areasDevelop insights to improve service quality and operational efficiencyCoaching FeedbackProvide clear| structured| and constructive feedback to analysts and team membersPartner with managers to deliver coaching sessions and improvement plansDrive accountability and enhance performance standardsData Analysis ReportingAnalyze customer data| QA results| and performance trendsPrepare and present actionable insights and dashboards for stakeholdersSupport decision-making through data-driven recommendationsContinuous ImprovementCollaborate with cross-functional teams to identify| test| and implement process improvementsContribute to process documentation| SOPs| and quality standardsSupport initiatives focused on operational excellence and customer outcomesCompliance Risk ManagementEnsure adherence to regulatory| compliance| and internal risk standardsParticipate in internal and external auditsIdentify and escalate potential control gaps and compliance risksRequired QualificationsExperience510 years of experience in Quality Assurance| Operations| or RiskControl rolesExperience in financial services| insurance| or pensions (preferred)EducationBachelors degree in Business| Finance| Analytics| or related fieldTechnical SkillsStrong proficiency in data analysis and reportingAdvanced Microsoft Excel skills (pivot tables| formulas| data analysis)Experience with QA tools| dashboards| or reporting platformsUnderstanding of quality frameworks| audit processes| and controls
Top 3 Required Skills:
1.Strong experience in manual testing methodologies
2.Ability to analyze requirements and create test cases
3.Experience with defect tracking/test management tools (JIRA, ALM, Azure DevOps)
Top 3 Preferred Skills:
1.Experience in financial services / insurance domain
2.Strong documentation and reporting skills
3.Understanding of SDLC and Agile methodologies
Education Requirements:
Bachelor's degree in Computer Science, Information Technology, Business, or related field
Years of Experience:
510+ years in Manual Testing / Quality Assurance
Essential Skills: Manual Tester
Skills: Manual Testing Processes and Management~Functional Testing
Experience Required: 6-8 years
Skills: Category Name Required Importance Experience SkillCategoryTest1_MN Functional Testing Yes 1 >7 years SkillCategoryTest1_MN Manual Testing Processes and Management Yes 1 >7 years
