USA_Analyst
Pay Rate Range: $50.00 - 51.47/hr.
GBaMS ReqID: (phone number removed)
Role Description:
The Performance Quality Analyst is responsible for ensuring high standards of service quality| operational consistency| and risk mitigation within the Institutional Retirement Client Services function at Banner Life.
This role focuses on quality assurance| performance monitoring| and data-driven insights to support fair customer outcomes and continuous process improvement.
Key Responsibilities
Quality Assurance ControlConduct quality assurance (QA) assessments and control testing in adherence to the companys Quality Framework Evaluate transactions| processes| and service interactions for accuracy| compliance| and consistencyEnsure proper documentation and audit trails are maintainedPerformance MonitoringMonitor individual and team performance metricsIdentify trends| process gaps| and risk areas Develop insights to improve service quality and operational efficiencyCoaching Feedback Provide clear| structured| and constructive feedback to analysts and team members Partner with managers to deliver coaching sessions and improvement plansDrive accountability and enhance performance standards Data Analysis ReportingAnalyze customer data| QA results| and performance trends Prepare and present actionable insights and dashboards for stakeholders Support decision-making through data-driven recommendations Continuous Improvement Collaborate with cross-functional teams to identify| test| and implement process improvements Contribute to process documentation| SOPs| and quality standardsSupport initiatives focused on operational excellence and customer outcomes Compliance Risk Management Ensure adherence to regulatory| compliance| and internal risk standards Participate in internal and external auditsIdentify and escalate potential control gaps and compliance risks
Required Qualifications
Experience5-10 years of experience in Quality Assurance| Operations| or RiskControl rolesExperience in financial services| insurance| or pensions (preferred)EducationBachelors degree in Business| Finance| Analytics| or related field
Technical Skills
Strong proficiency in data analysis and reportingAdvanced Microsoft Excel skills (pivot tables| formulas| data analysis)Experience with QA tools| dashboards| or reporting platformsUnderstanding of quality frameworks| audit processes| and controls
Top 3 Required Skills:
1.Strong experience in manual testing methodologies
2.Ability to analyze requirements and create test cases
3.Experience with defect tracking/test management tools (JIRA, ALM, Azure DevOps)
Top 3 Preferred Skills:
1.Experience in financial services / insurance domain
2.Strong documentation and reporting skills
3.Understanding of SDLC and Agile methodologies
Education Requirements:
Bachelor's degree in Computer Science, Information Technology, Business, or related field
Years of Experience:
510+ years in Manual Testing / Quality Assurance
Essential Skills: Manual Tester
Skills: Manual Testing Processes and Management~Functional Testing
Experience Required: 6-8 years
Skills: Category Name Required Importance Experience SkillCategoryTest1_MN Functional Testing Yes 1 >7 years SkillCategoryTest1_MN Manual Testing Processes and Management Yes 1 >7 years
GBaMS ReqID: (phone number removed)
Role Description:
The Performance Quality Analyst is responsible for ensuring high standards of service quality| operational consistency| and risk mitigation within the Institutional Retirement Client Services function at Banner Life.
This role focuses on quality assurance| performance monitoring| and data-driven insights to support fair customer outcomes and continuous process improvement.
Key Responsibilities
Quality Assurance ControlConduct quality assurance (QA) assessments and control testing in adherence to the companys Quality Framework Evaluate transactions| processes| and service interactions for accuracy| compliance| and consistencyEnsure proper documentation and audit trails are maintainedPerformance MonitoringMonitor individual and team performance metricsIdentify trends| process gaps| and risk areas Develop insights to improve service quality and operational efficiencyCoaching Feedback Provide clear| structured| and constructive feedback to analysts and team members Partner with managers to deliver coaching sessions and improvement plansDrive accountability and enhance performance standards Data Analysis ReportingAnalyze customer data| QA results| and performance trends Prepare and present actionable insights and dashboards for stakeholders Support decision-making through data-driven recommendations Continuous Improvement Collaborate with cross-functional teams to identify| test| and implement process improvements Contribute to process documentation| SOPs| and quality standardsSupport initiatives focused on operational excellence and customer outcomes Compliance Risk Management Ensure adherence to regulatory| compliance| and internal risk standards Participate in internal and external auditsIdentify and escalate potential control gaps and compliance risks
Required Qualifications
Experience5-10 years of experience in Quality Assurance| Operations| or RiskControl rolesExperience in financial services| insurance| or pensions (preferred)EducationBachelors degree in Business| Finance| Analytics| or related field
Technical Skills
Strong proficiency in data analysis and reportingAdvanced Microsoft Excel skills (pivot tables| formulas| data analysis)Experience with QA tools| dashboards| or reporting platformsUnderstanding of quality frameworks| audit processes| and controls
Top 3 Required Skills:
1.Strong experience in manual testing methodologies
2.Ability to analyze requirements and create test cases
3.Experience with defect tracking/test management tools (JIRA, ALM, Azure DevOps)
Top 3 Preferred Skills:
1.Experience in financial services / insurance domain
2.Strong documentation and reporting skills
3.Understanding of SDLC and Agile methodologies
Education Requirements:
Bachelor's degree in Computer Science, Information Technology, Business, or related field
Years of Experience:
510+ years in Manual Testing / Quality Assurance
Essential Skills: Manual Tester
Skills: Manual Testing Processes and Management~Functional Testing
Experience Required: 6-8 years
Skills: Category Name Required Importance Experience SkillCategoryTest1_MN Functional Testing Yes 1 >7 years SkillCategoryTest1_MN Manual Testing Processes and Management Yes 1 >7 years
