Lab Systems Admin

Responsibilities:

• Coordinate vendor onboarding and identity management, creating and validating Client identities, LDAP accounts, and ServiceNow requests for system access.
• Support system rollouts by setting up account security, verifying vendor access, and facilitating instrument setup and qualification activities.
• Ensure systems are patched, validated, and aligned with IT and QA standards.
• Manage IT ticket requests for laboratory and production systems, triaging, troubleshooting, and resolving issues efficiently.
• Provision and deactivate user accounts across systems, ensuring compliance with access control policies and segregation of duties.
• Execute periodic and annual access reviews, coordinating with system owners and QA to identify and remediate discrepancies.
• Maintain laboratory computer system endpoints for compliance and security, develop and publish knowledge articles, and collaborate with internal teams and external vendors to ensure smooth system operations.

Vendor Onboarding and Identity Management:

• Coordinate onboarding of external vendor contacts for system access.
• Validate and create Client identities and LDAP accounts for service engineers.
• Submit and manage ServiceNow requests for vendor access to Empower and related systems.

System Rollout Support:

• Oversee account security setup system during rollouts.
• Confirm vendor access for instrument setup and qualification activities.

Lab and Prod IT ticket request management:

• Ticket triage and management through email or Service now queue.
• System troubleshooting.

User Access Management:

• Provision and deactivate user accounts across relevant systems.
• Maintain compliance with access control policies and segregation of duties.

Periodic and Annual Access Reviews:

• Execute scheduled access reviews to validate user permissions.
• Coordinate with system owners and QA to ensure timely completion and remediation of discrepancies.

Laboratory Computer System Endpoint Management:

• Maintain and monitor laboratory computer endpoints for compliance and security.
• Ensure systems are patched, validated, and aligned with IT and QA standards.

Knowledge Article Creation:

• Develop and publish knowledge articles for system processes, troubleshooting, and best practices.
• Keep documentation updated to support user self-service and audit readiness.

Cross-Team Coordination:

• Act as liaison between internal stakeholders and external vendors for technical and compliance requirements.
• Collaborate with Analytical Development, IT, and vendor teams to ensure smooth onboarding and system configuration.

Requirements:

• Bachelor's degree in engineering, Life Sciences, or a related technical discipline.
• Proven experience supporting system rollouts, including account security setup, vendor access verification, and instrument setup and qualification activities.
• Strong background in IT ticket management, troubleshooting, and resolution for laboratory and production systems.
• Hands-on experience in user access management, including provisioning, deactivation, and maintaining compliance with access control policies and segregation of duties.
• Experience executing periodic and annual access reviews, coordinating with system owners and QA to remediate discrepancies and ensure audit readiness.