IT Support

Pay rate is $45 to $50 per hour

We are seeking a skilled Technical Support Analyst to provide hands-on IT support in a mixed Mac and PC environment. This role is responsible for day-to-day technical support, troubleshooting, and user assistance, with a strong focus on Office 365 and Adobe Creative Suite applications.

Key Responsibilities

• Provide technical support in a mixed Mac and PC environment

• Troubleshoot hardware, software, and network issues across MacOS and Windows

• Support Office 365 applications including Outlook, Teams, OneDrive, and SharePoint

• Provide user support for Adobe Creative Suite, with emphasis on Photoshop and Illustrator

• Install, configure, and maintain desktop and laptop systems

• Respond to help desk tickets and resolve issues in a timely and professional manner

• Document issues, resolutions, and procedures

• Escalate complex issues as needed while ensuring user satisfaction

Required Skills & Experience

• Proven experience as a Technical Support Analyst or similar IT support role

• Strong knowledge of MacOS and Windows operating systems

• Hands-on experience supporting Office 365

• Familiarity with Adobe Creative Suite, especially Photoshop and Illustrator

• Excellent troubleshooting and customer service skills

• Strong communication skills, both written and verbal

Preferred Qualifications

• Experience supporting creative or design teams

• Familiarity with ticketing systems and IT documentation

• Ability to manage multiple issues and priorities effectively