Executive IT Support Analyst
Job Title: Executive IT Support Analyst
Location: New York, NY (Onsite up to 5 days/week)
Job Type: Contract
Pay Rate: Up to $68/hr
We are seeking a highly professional Executive IT Support Analyst to deliver white-glove technology support to senior leadership within a fast-paced, high-visibility environment.
This role goes beyond traditional IT support you will act as a trusted partner to executives, ensuring seamless technology experiences, proactively resolving issues, and contributing to a more modern, scalable support model.
Key Responsibilities- Provide high-touch, white-glove IT support to C-suite executives and senior leadership
- Manage and resolve VIP incidents and escalations with urgency and discretion
- Troubleshoot across devices, applications, networks, and collaboration tools
- Support executive meetings, events, and travel with seamless tech enablement
- Oversee production support activities including deployments, job monitoring, and issue resolution
- Partner with internal IT teams and vendors to resolve complex technical issues
- Document incidents, solutions, and processes for knowledge sharing and improvement
- Identify opportunities to improve workflows, tools, and support processes
- Contribute to planning and execution of technology operations initiatives
- 4+ years of experience in IT Support, Technology Operations, or similar roles
- 2+ years of experience providing white-glove / executive (VIP) support
- Strong experience handling escalations and high-priority incidents
- Proficiency in Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Excel, PowerPoint, Word)
- Strong knowledge of Windows and macOS, plus mobile platforms (iOS, Android)
- Experience with video conferencing tools (Zoom, Teams, Webex)
- Understanding of networking fundamentals (VPN, Wi-Fi, LAN/WAN)
- Experience with device management tools (Intune, SCCM)
- Ability to work flexible hours, including after-hours support when needed
- Experience supporting executives in financial services or regulated environments
- Strong executive presence with the ability to communicate clearly and confidently
- Experience improving processes, workflows, or support models
- Exposure to AI tools (e.g., Microsoft Copilot) and modern workplace technologies
- Ability to anticipate issues and proactively improve user experience
- Direct interaction with senior leadership and executives
- Opportunity to deliver high-impact, high-visibility support
- Blend of hands-on technical support + strategic process improvement
- Exposure to modern tools, automation, and AI-driven workplace solutions
