Client Services Engineer

Foster City, CA

Permanent

Job Details:
Job Title: Client Services Engineer
Location: Foster City, CA
Duration: 6+ Months
Pay Range: $42.00/hour - $46.42/hour

at least 4 days in office

Position Summary:
As a member of the Client Services team, a Client Service Engineer will be responsible for companys employee-facing technical services. You will work closely with the business and other IT teams to troubleshoot issues, increase efficiency, and improve user experience.

Responsibilities:

Provide technical support for all end user technology services via ServiceNow and Slack.
Research, install/implement, and upgrade internal systems and Saas platforms.
Support conference room systems, printers, digital signage, and other office equipment.
Work cross-collaboratively on client-side projects to improve security, increase efficiency, or improve user experience.
Create and maintain documentation for internal team processes and user-facing support articles.

Qualifications:

3 years of experience in a similar IT Support / Admin role.
Experience with Windows 10, Ubuntu, Chrome OS, and macOS in an enterprise environment.
Familiarity with VMware and client level virtualization software (Parallels, VirtualBox, etc.)
Experience with Google Workspace administration and troubleshooting.
Solid understanding of basic networking concepts (VPN, DHCP, DNS, etc.)
Strong security foundation and endpoint or user best practices.
Experience with ServiceNow, Jira, Confluence, or similar ticketing and documentation tools.
Strong knowledge of Active Directory account administration.
Experience configuring and/or troubleshooting Single-Sign on (Azure, Okta, Ping, etc.)
Solid understanding of endpoint management tools (ECM/Intune, Jamf, Landscape, etc.)
1-2 years of scripting experience preferred (PowerShell, bash, Python, etc.)
Exceptional verbal and written communication.
Strong critical thinking, problem solving, and prioritization skills.