Lead Operations Analyst

Job Description

As the Lead Operations Analyst for the Joint Use Finance Team, you will serve as a pivotal leader, ensuring the precision and efficiency of our payment processes, helping other payment professionals deliver accurate and timely payment processing. Your expertise will be instrumental in maintaining flawless payment operations that uphold our commitment to delivering top-tier services to our customers, partner organizations and vendors.

Responsibilities

• Oversee the end-to-end payment operations, including invoice processing, payment disbursements, adjustments, and reconciliations, ensuring accuracy and timeliness for all stakeholders
• Oversee payable and payment collection efforts
• Lead other payment professionals to maximize team productivity and efficiency
• Conduct regular audits of payment records, vendor invoices, and adjustments to ensure compliance with company policies and industry regulations, maintaining a high standard of payment accuracy
• Provide quarterly reporting to our External Reporting Team internally for quarterly financial filings
• Provide support to the Right-of-Way Team and Towers/Dark Fiber Team in payment-related matters
• Collaborate with the customer service and finance teams to resolve payment-related inquiries and discrepancies, ensuring prompt and satisfactory resolutions
• Serve as Subject Matter Expert (SME) for payment systems and processes
• Continuously review and enhance payment procedures, systems, and workflows to optimize efficiency
• Utilize payment data and analytics to generate comprehensive reports, identify trends and improvement areas, and present findings to management
• Liaise with external vendors and third-party payment partners to ensure seamless integration and efficient payment processing in collaboration with internal teams
• Ensure payment practices align with all legal requirements
• Work closely with finance, operations, and procurement teams to ensure streamlined communications and cooperation in payment-related matters