Technical Trainer

Job Description

The Technical Trainer works directly with clients and staff to oversee training workstreams for local, divisional and/or other training initiatives. May be responsible for the oversight/supervisor of a small team of trainer(s) on day-to-day basis, or under special project needs. Researches, designs, evaluates and delivers technical training courses for employees and/or clients, and ensures training goals and objectives are met within the agreed upon time, scope, budget and resource requirements.

Job duties

(* denotes an essential function)

• *Design, develop and conduct appropriate trainings and requisite materials (instructor- led and/or electronic) for employees and/or clients
• *Oversee training from start to completion, ensuring quality at all stages
• *Manage the client relationship, assessing needs, making recommendations and managing budget and timeline for training activities
• *Be the central conduit for all training communication and status updates
• *Develop and analyze performance and progress reports, which may include training statuses of requisite, contractual, compliance or various other trainings; provide to leaders, as needed
• *Build relationships with end users; manage their perception and expectations
• *Be accountable for overall financial performance of training projects against budgets
• *Work closely with managers, directors and clients to resolve escalated technical issues; escalate training and/or software concerns to appropriate stakeholders
• *Use expert knowledge and experience in technical training to interpret more complex and less clearly defined training needs to solve challenges in service delivery and/or to enhance/improve productivity, efficiency and client or user experiences

• *Develop and train more junior direct team members; assist in the development of various colleagues, as available/requested
• May supervise day-to-day work, expectations and output of more junior trainers
• Remain engaged with and aware of new technical developments in the field, with the client(s) and/or with account(s)/team(s) to ensure training materials and processes are relevant, timely and innovative
• Advise customers as to potential benefits, features and capabilities of new or revised training services, products and/or enhancements
• Periodically execute quality assurance testing for new software
• Assist in ad hoc training, calls or other communications to provide technical troubleshooting
• Develop pre-hire assessments in support of client/account needs, and partnering with appropriate stakeholders to bench and test validity/viability.
• May participate in interviews for new employees, as requested