Area Manager ID DD Services

Job Description

What You Get to Do:

TheArea Manageroversees multiple residential homes and staff teams within an assigned region, providing leadership, operational oversight, and program support to ensure high-quality, person-centered services and compliance with state, licensing, and Medicaid requirements.

This role focuses on team leadership, staff development, program operations, compliance oversight, and problem-solving. TheArea Managerpartners with staff, leadership, individuals served, families, and community stakeholders to maintain smooth operations, support employee accountability, and ensure consistent, compliant care across all programs.

TheArea Manageralso plays a critical role in maintaining operational stability, addressing program concerns, and supporting individuals in making meaningful choices within community-based residential settings.

Responsibilities:

• Program Leadership & Team Development:Supervise, coach, and support employees across assigned residential programs while promoting accountability, teamwork, professional development, and high-quality service delivery. Support hiring, onboarding, scheduling, training, and ongoing staff development initiatives across assigned programs.
• Program Operations & Compliance:Oversee daily operations of multiple homes and programs to ensure services remain person-centered, compliant, and aligned with organizational standards, policies, licensing requirements, Medicaid Waiver regulations, and certification standards. Maintain readiness for audits, inspections, and licensing reviews.
• Participant & Family Support:Promote individual choice, independence, and person-centered planning while assisting with operational, staffing, participant, and family concerns in a positive and professional manner.
• Operational Performance & On-Call Support:Monitor staffing trends, program performance, operational needs, and fiscal responsibilities in partnership with leadership teams while participating in on-call rotation and responding to emergencies or operational concerns as needed.