Practice Success Manager

Job Description

The Practice Success Manager serves as the operational owner of assigned provider relationships acrossGuidehealth'spartner networks ensuring successful engagement, sustained performance, and accountability at the practice level. This role functions as the primary operational and relationship partner to physician practices, translatingGuidehealth'sclinical, operational, and technology capabilities into measurable outcomes for providers and patients.

The Practice Success Manager is accountable for driving practice performance conversations,deliveringand reviewing monthly engagement scorecards, coordinating acrossGuidehealth'sfour clinical pillars, and ensuring practices have the support and information needed to meet overall performance targets. This individual combines primary care operationalexpertise, relationship ownership, and accountability-forward communication to ensure practices fully realize the value ofGuidehealth'spartnership.

This role reports jointly to the Director of Practice Success (Clinical Lead) and the Director of Practice Success (Operations Lead), operates with a high degree of autonomy, and is expected to proactively identify risks, resolve barriers, and coordinate cross-functional support without requiring close day-to-day supervision.

WHAT YOULL BE DOING

Practice Relationship Management

• Serve as the primary point of contact and trusted advisor for an assigned portfolio of primary care practices across networks.
• Build and maintain strong, trust-based relationships with physicians, practice administrators, and frontline clinical staff.
• Conduct proactive outreach to practices, maintain consistent communication cadence, and schedule all performance-related touchpoints.
• Act as an advocate for assigned practices internally, ensuring feedback, operational needs, and risks are communicated and addressed across Guidehealth teams.
• Facilitate ongoing engagement through regular check-ins, performance reviews, and proactive operational support.
• Support long-term retention and practice satisfaction by ensuring consistent, high-quality engagement throughout the performance year.

Performance Accountability & Scorecard Delivery

• Deliver monthly engagement scorecards to all assigned practices and lead performance review conversations with practice leadership
• Schedule andfacilitatequarterly performance meetings covering cost of care, quality metrics, HCC recapture,utilizationtrends, and care management integration
• Translate scorecard data and network performance benchmarks into clear, actionable next steps for practice teams
• Monitor operational performance, engagement metrics, andutilizationofGuidehealthservices across assigned practices
• Identifypractices at risk of underperformance and escalate with supporting context to the Director teamin a timely manner
• Support practices in developing and tracking improvement plans tied to shared savings performance targets

Cross-Pillar Coordination

• Facilitate weekly pillar huddles (network specific, and pre-implementation) to review current practice state, surface barriers, and coordinate cross-functional responses
• Serve as the liaison between assigned practices andGuidehealth'sclinical pillars Risk Adjustment, Care Management,UtilizationManagement, and Quality
• Coordinate AWV workflow implementation, CM embedded rollout, and PAC workgroup activities at the practice level
• Collaborate with Clinical Operations, Technology, Quality, and Product teams to ensure seamless service delivery to practices
• Communicate practice-level barriers and needs to pillar leads and track resolution through to completion.

Operational Execution & Infrastructure

• Maintainaccurateand current practice data in HubSpot CRM contact records, meeting logs, action items, and engagement status on a consistent basis
• Update andmaintainthe network tracking items for assigned practices on a weekly basis
• Document meeting notes following every practice touchpoint and distribute action item summaries with clear ownership and timelines
• Develop andmaintainstandard operating procedures (SOPs), workflow documentation, and process improvements as directed
• Support scalability byidentifyingopportunities to standardize and improve implementation and operational processes across the portfolio
• Provide regular status updates, reporting, and operational insights to leadership
• Support organizational initiatives related to practice performance, operational scale, and service optimization.