Central Market Base Operator

Overview:Central Market is a specialty grocery that started in Austin, Texas in 1994, and has grown to multiple locations across the state. What makes Central Market one of the freshest markets in the country - Try a sumptuous selection of everything edible, for starters. We go straight to the source to bring you the finest food and drink the world has to offer. With hundreds of cheeses, thousands of wines, acres of produce, and aisles of experts, Central Market is a foodies wonderland. Our commitment beyond the plate is another reason were a cut above. We believe food is a way of uniting families and communities, of preserving cultures, and of starting new traditions. Each of our stores is a market in the truest sense and is a place to exchange goods, services, and ideas for those really into food.

Responsibilities:Job Summary: The Administrative Rep - Base Operator operates switchboard to relay incoming, outgoing, and interoffice calls and handles base operations for store. Good phone voice and excellent customer service skills.

Key Responsibilities & Essential Functions:

Operates switchboard to make connections and relay calls
Supplies information to callers and records messages
Keeps record of calls received
Performs clerical duties such as sorting mail, light typing, making copies, faxing
Provides outstanding customer service via the telephone
Assist in special projects for Store Administration
Other duties may be assigned

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements:

Work Experience:

Switchboard experience - Preferred

Knowledge/Skills/Abilities:

Ability to multi-task essential - Required

Ability to handle a high volume of varied work and juggle multiple tasks - Required

Must be self motivated and able to work independently - Required

Excellent customer service and communication skills - Required

Ability to handle stressful situations - Required

Accuracy - Required

Value diversity - Required

Education:

Licenses/Certifications:

Physical Demands & Working Conditions:

Ability to work flexible schedules (days, evenings, and weekends)

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last revised: 2/1/2004