Customer Support Engineering

Overview A leading manufacturing organization is seeking an experienced Customer Support Engineer (CSE) to serve as the primary liaison between a customer plant and a manufacturing facility. This role is onsite at the customer location and plays a critical part in quality support, non conformance management, customer communication, and rapid issue resolution. The ideal candidate brings strong technical expertise, excellent communication skills, and a customer focused mindset. Responsibilities

• Act as the primary communication link between the customer plant and the manufacturing facility
• Re verify parts within internal computer systems and ensure data accuracy
• Perform first level analysis of non conformances and suspect product
• Verify suspect material and maintain product test equipment
• Expedite non conforming material back to the manufacturing site same day
• Enter and maintain accurate records in the Incident Reporting System (IRS)
• Conduct and coordinate initial 24 hour containment activities
• Coordinate additional containment actions when required
• Provide technical support and system understanding to internal and customer teams
• Participate as an integral member of cross functional response teams
• Write and submit weekly trip/status reports
• Monitor and negotiate customer Return Parts Per Million (PPM) rates
• Support and coordinate special event or quality related activities
• Build and maintain strong customer relationships to improve product quality and grow business
• Interface professionally with customer representatives and internal stakeholders

Required Qualifications

• Bachelor s degree in Engineering
• 6 10+ years of related experience in manufacturing, quality, customer engineering, or technical support roles
• Strong computer skills, including proficiency with Excel, Word, and email
• Experience performing non conformance analysis and containment activities
• Strong organizational skills with high attention to detail
• Excellent verbal and written communication skills
• Ability to interface directly with customers in a professional, solution oriented manner
• Ability to work independently in an onsite customer environment
• Strong problem solving and analytical skills

Preferred Qualifications

• Experience working directly at customer manufacturing facilities
• Background in quality engineering, customer quality, or supplier quality roles
• Experience tracking and managing PPM metrics
• Familiarity with incident reporting or quality management systems

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.