Customer Support Engineering
Posted
Job Summary
The selected candidate will act as a liaison between the customer plant and the manufacturing facility, ensuring smooth communication, quality control, and timely resolution of issues.
Key Responsibilities- Serve as the primary communication link between the Customer Plant and Delphi
- Re-verify parts within the system and ensure data accuracy
- Perform first-level analysis of non-conformances
- Inspect and verify all suspect products
- Maintain and manage product test equipment
- Expedite non-conforming materials back to Delphi on the same day
- Input and manage data in the Incident Reporting System (IRS)
- Provide technical support and system-related guidance
- Conduct and coordinate initial 24-hour containment activities
- Coordinate additional containment activities as required
- Actively participate in response teams for issue resolution
- Prepare and submit weekly trip reports
- Monitor and negotiate Global Customer Base Return Parts Per Million (PPM) rates
- Support and coordinate special event activities
- Build strong customer relationships to enhance product quality and business growth
- Strong knowledge of computer applications (Excel, Word, Email)
- Highly organized with excellent communication skills
- Ability to interact effectively with customers
- Strong analytical and problem-solving skills
- 6 10+ years of relevant work experience (10+ preferred)
- Bachelor s degree in Engineering required
- Training in computer applications
