Customer Service Representative
Posted
Yellowstone Local is proud to represent Bell Mechanical, a Hickory Company, an industry leader in residential and light commercial HVAC solutions.
At Bell Mechanical, a Hickory Company, weve built our reputation by delivering exceptional residential HVAC service across Westchester, Putnam, and Fairfield Counties. Were hiring a Customer Service Representative who can turn inbound calls into booked opportunities while delivering a professional, organized, and customer-first experience from the very first conversation.
Whats in It for You?$50,000$75,000 base salary plus monthly commission opportunities
Medical, dental, and vision insurance through United Healthcare
401(k) with company match
Paid vacation, sick time, and holidays
Paid training and ongoing professional development
Career growth opportunities within a multi-brand HVAC organization
Full-time, on-site position in Mahopac, NY
Established company with a strong reputation in residential HVAC
Supportive team environment with clear processes and expectations
Opportunities to grow your skills and advance your career
Fast-paced work environment where your contributions matter
Leadership team is committed to employee development and customer satisfaction
Answer inbound calls, emails, and web inquiries from residential customers
Schedule appointments for HVAC service, maintenance, and replacement consultations
Communicate professionally and clearly with homeowners to understand their needs
Accurately document customer information and update CRM records
Coordinate with sales managers and internal teams to route leads appropriately
Resolve customer concerns with professionalism and empathy
Maintain strong attention to detail in a high-volume office environment
Track appointment bookings and customer interactions
Work on-site in Mahopac, New York
Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.
35 years of customer service, call center, inside sales, or administrative support experience
Comfortable managing a high volume of inbound and outbound calls
Strong communication and customer service skills
Proficient with computers and CRM or scheduling software
Strong organizational skills and attention to detail
Ability to multitask and stay organized in a fast-paced environment
Reliable attendance and punctuality
Full-time, in-office availability required
Bilingual English/Spanish skills are a plus
Bell Mechanical, a Hickory Company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #blue
