Account Manager
Posted
Job Title:Account Manager
Job Location:Phoenix-USA-85040
Work Location Type:On-Site
Salary Range:$64,040.38 - 80,050.47
At LSG Sky Chefs, we power the airline experience behind the scenes preparing and delivering millions of inflight meals every year across North and Latin America. As the worlds largest airline catering and hospitality provider, and proud recipient of Airline Caterer of the Year in North America (20232025), were known for precision, reliability, and the strength of our relationships.
Were hiring an Account Manager who thrives on collaboration, accuracy, and followthroughsomeone who enjoys being the daytoday partner for airline customers and keeping operations aligned so flights depart on time, every time.
This role is relationshipfocused, operationsconnected, and not salesdriven.
As an Account Manager, youll be the primary point of contact for assigned airline partner(s), working closely with internal teams to ensure service expectations are met and details are handled correctly. Youll play a key role in keeping communication clear, service consistent, and customers confident.In this role, youll ensure airline expectations are met through strong communication, attention to detail, and collaboration across departments. Youll play an important part in menu coordination, service execution, and maintaining high standards of quality, safety, and ontime performance.
Why Youll Love Working Here Medical, Dental, and Vision coverage starting Day 1
Employerpaid life insurance and AD&D
401(k) with company match
Paid vacation, sick time, and holidays
Tuition reimbursement to support growth
Free meals and onsite parking
Career development within a global organization
Customer & Account Support
Build strong, positive relationships with assigned airline partners and act as their primary onsite contact
Ensure accurate billing, provisioning, and inventory levels in line with customer expectations
Support ontime departures by coordinating catering activities and responding quickly to service needs
Track quality scores, customer feedback, and flight attendant comments to help drive improvement
Coordinate airline audits and evaluations, share feedback with department leaders, and ensure timely responses
Partner with Quality and Operations teams to maintain food safety, compliance, and airline standards
Support menu presentations and special events alongside the Executive Chef
This role is handson and highly collaborative youll be close to the operation and connected to the customer.
A Day in the Life
Every day brings something new, but a typical day may include:
Reviewing service performance, quality results, and upcoming flight needs
Checking in with airline partners to confirm expectations and address questions
Walking the operation to stay aligned with production and quality teams
Coordinating updates or lastminute changes to avoid service disruptions
Verifying inventory, equipment availability, and billing accuracy
Following up on customer feedback to support continuous improvement
Youll finish the day knowing flights went out on timeand relationships stayed strong.
Were seeking candidates who take pride in reliability and partnership:
Bachelors degree or equivalent work experience
5+ years of experience in a customerfacing, operations, or service environment
Aviation, food service, catering, hospitality, or logistics preferred
Strong communication skills with a relationshipfirst mindset
High attention to detail and strong followthrough
Experience supporting product and labor cost awareness
Comfort working in fastpaced, timesensitive environments
Proficiency with Microsoft Office and standard business tools
Experience in regulated or union environments is a plus, but not required.
LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.
