General Manager

Job Description

**What You'll Be Doing:**

As General Manager of our Rock Hill location, you will be responsible for the following key duties and responsibilities:

• **Direct store operations:** Oversee all store operations during assigned shifts, ensuring adherence to established standards and maintaining smooth, efficient operations.
• **Manage financial operations:** Supervise inventory management, cash handling, and financial reconciliation to maintain profitability and operational efficiency.
• **Lead and develop team members:** Direct, motivate, and manage your team through clear communication, constructive feedback, and recognition of performance achievements.
• **Build organizational capacity:** Recruit, train, and develop staff members to create a workplace where all employees feel valued and supported.
• **Maintain quality standards:** Enforce strict standards for food preparation, product handling, and customer service to ensure consistent excellence.
• **Optimize scheduling:** Develop and implement scheduling systems that maintain appropriate staffing levels while controlling labor costs.
• **Analyze operational data:** Review sales metrics, market trends, and operational performance data to identify opportunities for improvement and growth.
• **Execute marketing initiatives:** Develop and implement local marketing campaigns and promotional activities to drive customer acquisition and retention.
• **Ensure compliance and safety:** Maintain store cleanliness, equipment maintenance, and adherence to all health and safety regulations.
• **Control inventory:** Process orders, coordinate deliveries, and maintain optimal inventory levels.
• **Resolve customer issues:** Address customer inquiries and complaints with professionalism and care to ensure positive customer experiences.
• **Maintain documentation:** Ensure accurate and timely completion of reports, records, and required paperwork.
• **Operate systems and equipment:** Demonstrate proficiency with point-of-sale systems and restaurant equipment.
• **Model professional standards:** Demonstrate reliability, punctuality, and professional conduct to set expectations for your team.
• **Identify leadership potential:** Recognize and support high-potential team members for advancement opportunities.