Account Manager
Posted
Candidates Request Form 1 Job Title Account Manager 2 Client Company/Dept. Name Washington Suburban Sanitary Commission (WSSC Water), MD 3 Address 14501 Sweitzer Lane City Name Laurel State Name MD-Maryland Zip Code (phone number removed) If others (Address) 6 Duration of the project Project Start Date Apr-26 Project End Date Five years 7 No. of Openings 1 No. of Maximum Submissions 1 8 Job Description Manage day-to-day contract operations, communications, and issue resolution to ensure responsive customer service.
Coordinate staffing request intake, validate requirements, and route requisitions to recruiting for fulfillment.
Track fulfillment against SLAs; ensure timely submission of qualified candidate slates and status updates.
Coordinate interviews, selection confirmations, and start-date planning with WSSC and candidates.
Oversee onboarding readiness (background checks/verifications/screens as required) prior to start.
Ensure workers do not begin work without a valid Purchase Order; monitor schedules and timekeeping approvals.
Enforce overtime controls (no overtime without prior written authorization) and resolve exceptions.
Partner with payroll/HR to address attendance, performance, conduct issues, and coordinate replacements when needed.
Prepare and deliver quarterly performance/KPI reports and participate in operational review meetings. 9 Skill set info Account/Client management experience supporting temporary staffing programs (public sector/large enterprise preferred).
Strong customer service orientation with proven issue escalation and resolution capability.
Working knowledge of staffing lifecycle operations: intake, fulfillment tracking, interview coordination, onboarding.
SLA/KPI management and performance reporting capability (quarterly reporting experience preferred).
Understanding of compliance practices and employment/labor law fundamentals.
Purchase Order and timekeeping workflow discipline; strong attention to detail and audit readiness.
Ability to manage multiple stakeholders, priorities, and deadlines in a fast-paced environment.
Strong written/verbal communication and documentation skills for status updates and client reporting.
Proficiency with ATS/VMS, timekeeping systems, and Microsoft Office (Excel/Word/Outlook). 10 Education Bachelor's degree in Human Resources, Business Administration, Public Administration, or related. 11 Certifications (if required) 12 Documentation Required for submission Resume 13 Work Hours General 15 Work authorization required US Citizen & GC 16 Relocation is accepted No 17 Remote work No 18 Additional Notes if any On-site role
Coordinate staffing request intake, validate requirements, and route requisitions to recruiting for fulfillment.
Track fulfillment against SLAs; ensure timely submission of qualified candidate slates and status updates.
Coordinate interviews, selection confirmations, and start-date planning with WSSC and candidates.
Oversee onboarding readiness (background checks/verifications/screens as required) prior to start.
Ensure workers do not begin work without a valid Purchase Order; monitor schedules and timekeeping approvals.
Enforce overtime controls (no overtime without prior written authorization) and resolve exceptions.
Partner with payroll/HR to address attendance, performance, conduct issues, and coordinate replacements when needed.
Prepare and deliver quarterly performance/KPI reports and participate in operational review meetings. 9 Skill set info Account/Client management experience supporting temporary staffing programs (public sector/large enterprise preferred).
Strong customer service orientation with proven issue escalation and resolution capability.
Working knowledge of staffing lifecycle operations: intake, fulfillment tracking, interview coordination, onboarding.
SLA/KPI management and performance reporting capability (quarterly reporting experience preferred).
Understanding of compliance practices and employment/labor law fundamentals.
Purchase Order and timekeeping workflow discipline; strong attention to detail and audit readiness.
Ability to manage multiple stakeholders, priorities, and deadlines in a fast-paced environment.
Strong written/verbal communication and documentation skills for status updates and client reporting.
Proficiency with ATS/VMS, timekeeping systems, and Microsoft Office (Excel/Word/Outlook). 10 Education Bachelor's degree in Human Resources, Business Administration, Public Administration, or related. 11 Certifications (if required) 12 Documentation Required for submission Resume 13 Work Hours General 15 Work authorization required US Citizen & GC 16 Relocation is accepted No 17 Remote work No 18 Additional Notes if any On-site role
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