IT Manager

Job Description

The IT Manager will be responsible for providing technical and operational support to our Hotel guests, staff and Hotel Systems. They will facilitate compliance with all security protocols, protect data and ensure our computer systems are optimized to meet the unique needs of our hotel team.

What you will be doing:

• Consistently offer professional, friendly and engaging service (do not remove)
• Support Hotel Guests in meeting spaces, common areas, and guest rooms with technology-related needs and connectivity.
• Support Hotel Staff with desktop applications, systems, hardware, and day-to-day technology requests
• Support and maintain hotel systems and infrastructure including servers, networks, wireless systems, firewalls, internet connectivity, and guest-facing technologies
• Support hospitality systems including PMS, POS, IPTV, VOIP, key systems, meeting and event technology, and related integrations
• Coordinate with third-party vendors and corporate IT teams for escalations, projects, maintenance, and support initiatives
• Assist with planning, deployment, monitoring, maintenance, backups, inventory management, and security compliance for hotel technology systems and assets
• Provide after-hours support as needed for critical hotel operations and technology-related incidents
• Other duties as assigned