IT Support Coordinator
Posted
Ideal Candidate Profile: Seeking an IT Support Coordinator with broad technical awareness across systems, networking, cybersecurity, and web technologies. They are comfortable coordinating vendors, managing support tickets and IT assets, and acting as the bridge between non-technical staff and technical contractors in a small office or government environment.
Job Duties & Responsibilities
General IT knowledge across networking, systems, web, and cybersecurity enough to speak the language and triage issues
Experience coordinating or managing IT vendors or contractors
Comfortable serving as the bridge between non-technical agency staff and technical contractors
Ability to track open tickets, follow up on deliverables, and escalate as needed
Experience in a small office or government environment preferred
Familiarity with Commonwealth of Virginia IT standards (VITA) a plus
Required Skills & Experience
IT vendor and contractor management
General networking and systems knowledge (awareness level)
Cybersecurity awareness and VITA/COV compliance coordination
Website content coordination (not development)
IT asset and software license tracking
Help desk triage and escalation
Project coordination and ticket/task management
Microsoft Office / productivity tools
Job Duties & Responsibilities
General IT knowledge across networking, systems, web, and cybersecurity enough to speak the language and triage issues
Experience coordinating or managing IT vendors or contractors
Comfortable serving as the bridge between non-technical agency staff and technical contractors
Ability to track open tickets, follow up on deliverables, and escalate as needed
Experience in a small office or government environment preferred
Familiarity with Commonwealth of Virginia IT standards (VITA) a plus
Required Skills & Experience
IT vendor and contractor management
General networking and systems knowledge (awareness level)
Cybersecurity awareness and VITA/COV compliance coordination
Website content coordination (not development)
IT asset and software license tracking
Help desk triage and escalation
Project coordination and ticket/task management
Microsoft Office / productivity tools
