Technical Support Associate Analyst
Posted
- On-site support for all executive and pharmacy support related needs. Installation, configuration, and troubleshooting of desktops, laptops, telephony, and other related technology devices.
- Research, test, and evaluate new technology products.
- Develop proactive ways to avoid potential problems and automate maintenance tasks.
- Contribute to company-wide technology projects.
- Maintain a high level of customer focus on all interactions.
- Provide timely, creative, and alternative solutions to meet business needs.
- Maintain detailed documentation on all issues handled.
- Probe and uncover customers underlying issues.
- Provide rotational support coverage.
- Actively share knowledge and offer assistance to teammates.
- Flexible to work on-site schedules and on-call rotations. (Schedule time Monday - Thursday 2:30pm - 1:00am).
- Aptitude and interest in learning new technologies.
- Excellent verbal and written communication skills. Capability to establish credibility quickly by following up and taking initiative.
- Must be able to do the following: Lifting over 30 lbs. Climbing above 4 feet.
Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area.
Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.
Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.
iTech Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
