IT Technical Support 2

Role: Technical Support 2
Duration: 12 Months Contract
Location: Longmont, CO (onsite)
Pay Rate: $30-35/hr on W2 (all inclusive)

The ROLE:
Our team is looking for a student with an interest in technology and who works well in a customer-facing role that can patiently take the time to understand an issue in order to properly document it and can comfortably navigate a PC to perform basic troubleshooting.

ONSITE: This is an on-site position, as this is a hands-on technical support role.

WHAT YOULL BE DOING:

• Providing first level triage and technical support to employees through tickets and in-person at the AMD Geek Street support desk
• Analyzing technician (peer) workflows to identify areas of improvement and optimization
• Identifying technician workflows which do not have supporting process documentation
• Assisting the IT team with system provisioning and device refresh/replacement
• Documentation writing
• Physical and Virtual asset stockroom maintenance
• Supporting IT project goals
• Helping to set up devices or mobile accessories
• Communicating status updates with internal clients
• Ensuring that requests are being prioritized and closed in a timely manner
• Working alongside a senior IT technician who can assist you with any escalations and provide guidance to advance your knowledge of IT
• Learning and adhering to company policies and procedures regarding IT security and data privacy
• Engaging in knowledge-sharing sessions and training to enhance technical skills

PREFERRED QUALIFICATIONS:

• Basic understanding of Windows troubleshooting
• Android/iOS familiarity
• Customer-oriented mindset
• Ability to take clear notes to capture problems correctly
• A general understanding of MacOS would be helpful but is not required

WHAT WOULD SET YOU APART:

• PowerShell or command line (CLI) familiarity
• CompTIA A+ certification
• Familiarity with networking concepts (DNS, LAN, WAN)