Technical Support
Posted
Title: Technical Support
Location: Salem, VA
Duration: 2 Months
Job Description:
Location: Salem, VA
Duration: 2 Months
Job Description:
- Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite (online) and MS Teams.
- Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices.
- Ability to communicate effectively verbally and in writing with individuals and groups.
- Experience working with help request tracking and reporting tools.
- Strong Customer Service skills that include a "customer first attitude. Position is responsible for agency-specific end user support throughout Salem District VDOT.
- Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.
- Troubleshoot hardware and software issues.
- Extensive skill with use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office, Office 365 and MS Teams
- Skill in troubleshooting tools and managing desktop and laptop computers as well as wireless devices
- Ability to communicate effectively verbally and in writing with individuals and groups
- Experience working with help desk request tracking and reporting tools
- Strong Customer Service skills that include a "customer first " attitude
- Provide computer training for field staff
- Knowledge of computer/mobile device applications and how they operate in an enterprise environment
- Experience with creating training documentation
