Network Engineer
Posted
This engineering position supports the activation, migration, modification and/or troubleshooting of various Telecommunication VoIP services provided to our end-user customers and vendors in the Public Sector. Engineers manage a daily schedule of service activities and interact with multiple internal and external parties, performing configurations, modifications and deletions in Telecommunication's network and provisioning systems.
Responsibilities:
Verify/validate order details and work scope, perform pre-install testing, resolve any issues that could impact service or delay the due date.
Process telephone number ports and verify completion.
Complete new telephone number activations.
Complete service/TN migrations between different VoIP products.
Complete the removal of system translations associated with service disconnects.
Lead customer and vendor activation conference bridges.
Perform call traces to verify correct end-to-end call routing... troubleshoot and resolve issues as necessary.
Perform collaborative service installation and troubleshooting activities with peer workgroups.
Drive escalations with the appropriate internal/external teams for resolution.
Complete all assigned tasks in Telecommunication's workflow systems within the required SLA.
Document detailed notes in applicable engineering systems/applications.
MUST HAVE SKILLS
Well-versed in overall telecommunications, particularly Voice over IP (VoIP)
Strong customer service/vendor management experience
Willingness to work rotating shifts including occasional weekends and holidays
Ability to obtain a government security clearance
DESIRED SKILLS:
Experience with routers, switches, firewalls, session border controllers and connectivity correlation from end-to-end
Working knowledge of Cisco Broadsoft/Broadworks
Familiarity with IP phones, analog gateways, paging and adjunct equipment (Polycom, Ribbon, Cisco, Audiocodes)
Working knowledge of Sonus switches and associated network components
Working knowledge of Microsoft Office applications (Excel, Word) and/or Google Workspace (Gmail, Sheets, Docs, Drive)
EDUCATION/CERTIFICATIONS:
Technically aligned Associates Degree or Bachelor's Degree... one or more years of relative work experience
Desired certifications - (CCNA, CCNP, and/or other vendor equivalents)
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Responsibilities:
Verify/validate order details and work scope, perform pre-install testing, resolve any issues that could impact service or delay the due date.
Process telephone number ports and verify completion.
Complete new telephone number activations.
Complete service/TN migrations between different VoIP products.
Complete the removal of system translations associated with service disconnects.
Lead customer and vendor activation conference bridges.
Perform call traces to verify correct end-to-end call routing... troubleshoot and resolve issues as necessary.
Perform collaborative service installation and troubleshooting activities with peer workgroups.
Drive escalations with the appropriate internal/external teams for resolution.
Complete all assigned tasks in Telecommunication's workflow systems within the required SLA.
Document detailed notes in applicable engineering systems/applications.
MUST HAVE SKILLS
Well-versed in overall telecommunications, particularly Voice over IP (VoIP)
Strong customer service/vendor management experience
Willingness to work rotating shifts including occasional weekends and holidays
Ability to obtain a government security clearance
DESIRED SKILLS:
Experience with routers, switches, firewalls, session border controllers and connectivity correlation from end-to-end
Working knowledge of Cisco Broadsoft/Broadworks
Familiarity with IP phones, analog gateways, paging and adjunct equipment (Polycom, Ribbon, Cisco, Audiocodes)
Working knowledge of Sonus switches and associated network components
Working knowledge of Microsoft Office applications (Excel, Word) and/or Google Workspace (Gmail, Sheets, Docs, Drive)
EDUCATION/CERTIFICATIONS:
Technically aligned Associates Degree or Bachelor's Degree... one or more years of relative work experience
Desired certifications - (CCNA, CCNP, and/or other vendor equivalents)
ind123
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