Project Coordinator

Job Description

Project Coordinator Responsibilities & Duties Include but are not Limited to the Following:

To perform this role successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required:

• Support onsite greeting customers, facilitating their visit to the lab.
• Manage and maintain order process, from METrak entry through customer report deliverable, through PC team management and personal contribution.
• Ability to schedule and direct resources appropriately to ensure client project deliverable dates
• Schedule and attend kick-off meetings to ensure sample readiness
• Timely and Proactive client communications
• Maintains and takes ownership of client assignments
• Completes daily reporting and invoicing of jobs for assigned clients
• Oversees correct and complete project set ups including order book and keeping METrak 3.0 tab accururate
• Participates in professional technical training, conferences and client meetings as needed
• Communicate/report significant negative and/or positive feedback to leadersphip timely addressing customer issues
• Adheres to all company policies regarding Quality Assurance & Control, Ethics and Health & Safety
• Displays an enthusiastic demeanor to support a positive work environment
• Maintain existing customer accounts to ensure customer satisfaction with prompt and courteous service.
• Answer customer sales/project inquiries promptly per MET customer service expectations.
• Initiate and respond to calls and email from customers promptly per customer service expectations.
• Guide customers (and potential customers) on regulatory/market requirements by being resourceful and responsive.
• Send introductory email to customer once the job is contracted via Purchase Orders (PO) and/or signed proposal acceptance (PAS).
• Performs other duties as assigned

As-needed Responsibilities:

• Contribute to team efforts of customer arrivals, scheduling, and conflict resolution
• Other duties as deemed appropriate by management and for which management believes adequate experience exists, or for which knowledge can be easily obtained to perform such duties