Account Manager
Posted
Overview:
MSX International is seeking a dynamic and strategic Account Manager to oversee Key Programs. This role requires a seasoned professional with a deep understanding of dealer operations. The ideal candidate will have the ability to interact effectively with senior leadership with focus on continuous development of Program Management team.
Key Responsibilities:
Program Oversight: Ensure Program Managers are meeting objectives and providing value to our customers.
Strategic Planning: Develop and implement strategic plans to enhance customer experience and program effectiveness. Utilize performance monitoring data and industry subject matter expertise to develop new solutions and optimize existing solutions.
Stakeholder Engagement: Build and maintain strong relationships with leadership team and provide regular updates and insights on program performance.
Team Development: Mentor and develop MSX Program Managers, fostering a culture of continuous improvement and professional growth.
Performance Monitoring: Track and analyze program metrics to identify areas for improvement and ensure targets are met.
Collaboration: Work closely with cross-functional teams to drive program success and innovation.
Problem Solving: Address and resolve any issues or challenges that arise within the programs, ensuring a seamless experience for all stakeholders.
