Intake Coordinator Multi-Program Services

Job Description

Position Summary

The Intake Coordinator serves as the primary point of entry for clients seeking services across all organizational programs. This position is responsible for conducting initial screenings, processing referrals, coordinating intake appointments, verifying documentation, and ensuring timely enrollment into appropriate programs and services.

The Intake Coordinator provides professional and compassionate support to clients while ensuring accurate documentation, efficient program access, and compliance with organizational and funding requirements.

Essential Duties and Responsibilities

Intake & Enrollment Coordination

• Receive and process referrals from community partners, agencies, hospitals, and self-referrals.
• Conduct initial screenings and intake assessments to determine eligibility and service needs.
• Coordinate intake appointments, orientations, and enrollment activities.
• Collect, review, and verify required client documentation.
• Ensure clients are connected to the appropriate programs and services.

Client Communication & Support

• Serve as the primary contact for new client inquiries and referrals.
• Provide information regarding available programs, services, and eligibility requirements.
• Assist clients with completing intake forms, applications, and required paperwork.
• Maintain professional, compassionate, and trauma-informed communication with clients and families.

Documentation & Data Management

• Maintain accurate intake records and client documentation.
• Enter and update client information in organizational databases, HMIS, or case management systems.
• Ensure compliance with program policies, confidentiality requirements, and documentation standards.
• Track referral status, enrollment activity, and intake outcomes.

Coordination & Administrative Support

• Communicate with program staff regarding referrals, enrollment status, and service coordination.
• Assist with waitlist management and referral follow-up activities.
• Support audits, reporting requirements, and quality assurance activities.
• Participate in outreach events and community engagement efforts as needed.

Program Support

• Assist with general administrative support functions related to program operations.
• Maintain organized intake files and program records.
• Attend staff meetings, trainings, and professional development activities.
• Perform additional duties as assigned.