Product & Quality Support Engineer
Posted
Product Quality & Support Engineer
Construction Equipment Electronics | Product Quality | Customer & Dealer Support
Full-Time | On-Site | 24 Years Experience
Diversified Services Network, Inc. (DSN) is seeking a full-time Product Quality & Support Engineer to join our team in Mossville, IL! We offer full benefits, PTO, 401k, and more! If you are a technically curious, customer-focused engineer ready to make a direct impact on product quality and dealer success within an extremely reputable, stable Fortune 500 company lets talk!
Position OverviewWe are seeking a Product Quality & Support Engineer to backfill a key role on our Product Support team, fully on-site in Mossville, IL. This role focuses on product quality and customer service across construction equipment electronics, software, and systems. You will be a crucial part of ensuring our customers get the most out of their equipment providing deep technical support that requires both strong engineering knowledge and a customer-first mindset.
You will work within a highly collaborative team that pools knowledge and experience to solve customer problems, while also leveraging deep engineering expertise to quickly resolve issues and drive continuous product improvement.
Key Contributions & Responsibilities- Maintain daily communication with dealers regarding product inquiries and quality concerns.
- Conduct weekly review of quality data and trends to identify and escalate emerging issues.
- Collaborate with customers on the worksite, create solutions at company facilities, and work with dealers to deliver a superior customer service experience.
- Provide field technical support and fleet management guidance to maximize machine performance.
- Equip dealers with essential tools, parts, and service information for diagnosing, maintaining, and repairing equipment.
- Deliver technical support and contribute to the teams shared knowledge base to continuously improve response quality and resolution speed.
- You will work within a close-knit Product Support team that shares experience across products with similar electronics and architecture, while developing deep expertise in quality improvement processes and product application.
Requirements
Candidate RequirementsEducation & Experience- 5-7 years of relevant experience required.
- Bachelors or Masters degree in Engineering degree preferred; a technician background with equivalent hands-on experience will also be considered.
Top 3 Skills
- Electrical troubleshooting across complex construction equipment electronics, software, and systems.
- Clear, professional communication with dealers, customers, and internal engineering teams.
- Self-motivated with the drive to independently pursue resolutions and continuously grow technical knowledge.
- Proficiency with Microsoft Office products.
- Hands-on experience with test and measurement equipment: multimeter and oscilloscope.
- J1939 CAN and Ethernet communication experience.
- Experience troubleshooting hydraulic systems and software.
- Familiarity with sensors including Hall Effect sensors, pressure transducers, and angle sensors.
- Technical writing experience.
- Data analysis skills and familiarity with Six Sigma methodologies.
- Scripting or macro development experience.
- Friendly and empathetic approach to dealer and customer interactions able to build trust and diffuse frustration while driving toward resolution.
- Persistent and resilient willing to see complex problems through to a complete resolution without losing momentum.
Benefits
- 401(k)
- Dental insurance
- Vision Insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid Holidays
Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! (url removed)
Salary expectations: (phone number removed) per annual
