Call Center Representative

Overview:

AtApex Service Partners, we have been providing top-quality home services for decades. We are committed to customer satisfaction, teamwork, and personal growth. Our CSRs play a vital role in ensuring a seamless customer experience, from the first phone call to job completion.

Schedule:Shift hours vary (multiple shift times available for both day and evening)

Location:In-person at our Warrensville Heights, Cleveland, OH office + some opportunities to work from home

Pay: $17-20per hour, based on experience

WhatYou'll Be Doing:

• Answer incoming calls with professionalism, warmth, and efficiency
• Schedule service appointments and maintenance appointments
• Provide exceptional customer support by addressing inquiries and resolving issues
• Maintainaccuraterecords of customer interactions in our system
• Communicate effectively with team members and departments to ensure smooth operations
• Follow up with customers to ensure satisfaction and build lasting relationships

What You Will Bring:

• Strong communicationand problem-solving skills
• Ability tomulti-taskand work in a fast-paced environment
• A positive,customer-firstattitude and a team-oriented mindset
• Basic computer skills andproficiencyin scheduling software (training provided)
• Previouscustomer service experience is preferred but notrequiredwe will train the right candidate!

What We Offer:

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) with company matchto invest in your future
• Paid time off (PTO) and holidaysfor work-life balance
• Flexible shift options
• Ongoing training and career growth opportunitieswithin the company
• Afun, energetic, and supportive team environment