Field Engineer
Posted
Field Engineer
Contract/ Contract to Hire
Elmhurst, NY
Responsibilities:
"All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
Contract/ Contract to Hire
Elmhurst, NY
Responsibilities:
- Responsible for a broad scope of operational support and Install, Move, Add, and Change (IMAC) requests supporting IT infrastructure in office environments, reservation centers, and airport locations.
- Provides service and customer support during field visits or dispatches.
- Diagnoses errors or technical problems and determines proper solutions.
- Produces timely and detailed service reports.
- Documents processes and procedures.
- Collects and analyzes performance data to provide technical assistance.
- Ties workflow to schedules and operational requirements.
- Accurately documents solutions related to complex issues.
- Creates workaround procedures when standard procedures have failed and ensures issues are resolved.
- Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.
- Builds and maintains positive relationships with customers.
- Ability to use a ladder as needed for onsite support activities.
- Strong troubleshooting and customer support skills.
- Ability to work in office, reservation center, and airport environments.
- Excellent documentation and communication skills.
- Experience supporting IT infrastructure and hardware/software installations preferred.
"All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
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