Lockbox Specialist

Our client, a Banking company, is looking for a Lockbox Specialist (Level I) for their Chicago, IL location.

Responsibilities:

• Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions.
• Is seen as a subject matter expert and good resource for peers.
• Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required.
• Maintains internal operational and financial controls and ensures they meet bank standards.
• Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients.
• Senior level position performs various and complex item processing functions as necessary, under general supervision.
• Decisions have greater impact on internal and external customer relationships than at the entry or intermediate levels.
• May act in a lead role in performing responsibilities.
• Routine daily maintenance on Opex machine, Document Extraction, Identification of exceptions, cash, credit card payments and foreign items.
• Error message identification handling and escalation on equipment issues.
• Responsible for the day-to-day scanning and imaging of customer/client documents received via US mail, overnight mail and local courier.
• Individual ensures that the documents are scanned/imaged appropriately, following department guidelines.
• Position requires the operation of high speed machinery used to scan/image documents.
• Ability to understand different transaction types and document types and unique to specific instructions (such as nested transaction self-mailers, express envelopes, correspondence only, large volume transactions.
• Responsible for document retention and all required box proration steps to ensure accurate recordkeeping the individual must be capable of working in a high volume and demanding continuous production environment, including sitting for prolonged periods of time.

Requirements:

• Ability to process transactions based on documented procedures
• Attention to detail
• Adapts to change and a quick learner
• Receptive to coaching

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities