Fleet Support Engineer

Below is the Job Details for your reference:
Role Fleet Support Engineer Location Foster City, CA (Onsite) Duration 12 months (Possible extension or Conversion) Pay Range $55/hr. + $65/hr. On W2 (All inclusive)
Job Description:

• Onsite in Foster City, CA | 5 days in office
• Minimal domestic travel will be required
• The Fleet Support Engineer on the Vehicle Development team serves as the highest level (Tier 3) of field technical support, focused on systemic reliability of fleet vehicles. You will be a subject matter expert in Compute systems, supporting our Tier 2 (Regional) Fleet Support Engineers on their most complex escalations. Through fleet-wide analysis of diagnostics and metrics, you will identify reliability gaps, drive down mean repair and escalation times through improved tooling/documentation, and feed critical design changes back to Hardware Engineering.

Responsibilities:

• Serve as the primary point of contact for Tier 2 escalations on Compute system issues including GPU, PSU, SSD, networking.
• Conduct comprehensive log review to identify hardware, software, tooling, and process failures on fleet vehicles
• Develop thorough troubleshooting guides for Tier 1 and Tier 2 escalations, enabling consistent and holistic diagnosis across all service depots
• Lead deep-dive investigations into novel failure modes using root cause analysis methodologies like 7-Step or 8D (8 Disciplines) problem solving techniques
• Develop short term mitigations and long term correction actions to improve vehicle safety and update, and prevent recurring issues
• Perform hardware bring-up and validation procedures for new vehicle components.
• Monitor fleet-wide telemetry to identify emerging trends in hardware degradation or firmware/software regression before they become critical failures.
• Drive closed-loop feedback by translating field failure data into engineering change requests to improve sub-system design

Qualifications:

• BS or MS in Computer Engineering, Electrical Engineering, Computer Science, or related fields with a minimum of 2+ years of relevant industry experience
• Experience and skill in determining the root cause of complex issues involving HW, FW, and SW
• Deep understanding of computer architecture, GPUs, PCIe devices, SSDs, network cards
• Experience with the Linux platform - debugging failures using command line tools, parsing kernel and system logs
• Experience with diagnostic tools (multimeters, oscilloscopes/picoscope, CANalyzer, thermal cameras)
• Knowledge of automotive protocols such as CAN and automotive ethernet

Bonus Qualifications:

• Knowledge of computer networking (TCP/IP, UDP, SSH, firewall and security basics)
• Experience with diagnosing complex issues with sensor systems (LiDAR, camera, radar)
• Experience with harness debugging and repair
• Proficient in Python and git/version management tools