Portal Developer
Posted
Job Title: Portal Developer
Duration: Long Term
Location: Middletown, PA/Occasionally Onsite
Note: **Currently remote but can change to hybrid.***
** This position is primarily remote, but candidate needs to be onsite one or two weeks per month in Middletown, PA**
Job Description of Duties
Duties
Duration: Long Term
Location: Middletown, PA/Occasionally Onsite
Note: **Currently remote but can change to hybrid.***
** This position is primarily remote, but candidate needs to be onsite one or two weeks per month in Middletown, PA**
Job Description of Duties
Duties
- Configure, develop, and thoroughly test self-service portals with the Power Pages system based on the user stories created as part of an Agile Backlog process.
- Create Technical tasks for the delivery of the user stories as needed in Azure Dev Ops.
- Create unit test cases and test scripts in Azure Dev Ops.
- Collaborate with technical leads, project managers, team leads, and other stakeholders to ensure successful project delivery.
- Work closely with, and be a member of, a team to implement solutions as defined.
- Support definition of functional requirements as needed for integrating Power Pages and Dynamics 365 CE with Contact Center applications, self-service portals, ChatBOTs, SAP, and payment gateways, collaborating with the Function Lead.
- Ensure seamless integration, best in class performance, and efficient data flow across systems.
- Support the development of training programs for end-users to ensure effective use of Power Platform solutions.
- Promote user adoption through effective change management and support.
- Provide knowledge transfer to other team members to ensure complete understanding of the overall solution across the technical team.
- Provide ongoing support and optimization for Power Pages and Dynamics 365 CE solutions.
- Identify and implement improvements to enhance system functionality and user experience.
- Configure Power Pages and Dynamics 365 CE applications to meet specific business requirements.
- Work with technical teams to ensure customizations and integrations are aligned with functional needs and are in compliance of PTC's standards and policies.
- Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
- Lead and participate in project team activities for system work efforts related to enterprise systems.
- Work independently to accomplish the tasks and duties assigned.
- Adhere to and follow all PTC standards, policies, and procedures.
- Utilize various software and/or technology tools to perform job duties.
- Perform tasks and other duties as assigned by the PTC.
- 5+ years' experience in developing and configuring business applications within the Power Platform landscape, with 3+ years on hands on Power Pages self-service portal development experience.
- Deep understanding of Power Pages and Dynamics 365 CE capabilities, including customization, configuration, and user management.
- Hands on experience with custom Power Pages solutions including Liquid Templates.
- 2+ years' experience with web front end development with human centered design approach.
- Strong knowledge of Contact Center applications (e.g., Telephony & IVR based solutions), self-service web portals, and native mobile applications.
- Requires advanced knowledge of Dynamics 365 CE functionalities and a proven track record of successfully delivering complex projects.
- Familiarity with integrating Dynamics 365 CE with back-office systems (e.g., ERP) and payment gateways.
- Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module.
- Soft Skills:
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to lead and collaborate with cross-functional teams.
- Detail-oriented with strong organizational and project management skills.
- Additional beneficial skills include:
- Enterprise Business Solutions, specifically SAP projects.
- ITIL / ITSM practices and methodologies.
- This role should have the following certifications
- Dynamics 365 Fundamentals (MB-910).
- Microsoft Power Platform + Dynamics 365 Core (MB-200).
- Power Platform App Maker Associate (PL-100).
- Dynamics 365 + Power Platform Solution Architect Expert (PL-600).
- This role should have a familiarity with all and be working toward at least some of the following certifications:
- MS Dynamics Fast Track recognized architect.
- Microsoft Most Valuable Professional (MVP) recognized.
- Dynamics 365 Customer Service Functional Consultant Associate (MB-230).
- Power Platform Functional Consultant Associate (PL-200).
- Bachelor's degree in business management or information systems.
- Equivalent combination of education and/or experience may be accepted.
