Configuration Manager
Posted
Job Title: Configuration Manager
Location: Mechanicsville, VA 23116
Duration: 3+ Months
Interview: In-person
**On-Site Minimum 3 days per week**
**Local Candidates Strongly Preferred**
Job Description:
Key Responsibilities
Qualifications
Preferred Skills
Location: Mechanicsville, VA 23116
Duration: 3+ Months
Interview: In-person
**On-Site Minimum 3 days per week**
**Local Candidates Strongly Preferred**
Job Description:
- VDOT is seeking a highly skilled Configuration Manager with ITIL certification to join our IT Service Management team.
- The Configuration Manager is responsible for establishing, governing, and continuously
- improving the Configuration Management process within the ITSM framework.
- This role ensures accuracy, integrity, and traceability of Configuration Items (CIs), enabling effective incident, change, problem, and asset management.
- The Configuration Manager maintains the CMDB (Configuration Management Database), enforces process compliance, and partners with technical teams to ensure reliable service delivery.
- This role is critical in ensuring that our configuration management processes are thorough, efficient, and aligned with ITIL best practices.
- This role will be responsible for collaborating across functional areas to maintain the integrity of our Configuration Management Database (CMDB), supporting change management, and driving continuous improvement across IT services.
- An ideal candidate will have extensive experience integrating and managing Azure resources within a third party CMDB
Key Responsibilities
- Develop, implement, and maintain configuration management policies and
- processes in line with ITIL standards and Commonwealth of Virginia
- (COV) policy.
- Own and manage the CMDB, ensuring accuracy, completeness, and compliance.
- Collaborate with Change, Incident, and FinOps teams to ensure seamless service delivery.
- Define and enforce policies for configuration item (CI) identification, control, and reporting.
- Work closely with Infrastructure, Network, Security, and Application teams to gather and maintain CI information.
- Monitor and audit configuration data to ensure quality and reliability.
- Establish and track KPIs/metrics for Configuration Management maturity and CMDB health.
- Provide leadership and guidance to IT teams on configuration management best practices.
- Support IT governance, risk, and compliance initiatives.
Qualifications
- ITIL Foundation certification (Intermediate or Expert level preferred).
- Proven experience in Configuration Management within an ITIL environment.
- Proven experience in Configuration Management within an Azure environment.
- Strong knowledge of Ivanti Neurons for ITSM
- Strong understanding of ITIL v3/v4 processes especially Configuration, Change, Incident, and Problem Management.
- Hands-on experience with a CMDB tool- Ivanti Neurons for ITSM including CI class modeling and discovery tools.
- Excellent analytical, problem-solving, and documentation skills.
- Ability to work collaboratively across technical and business teams.
- Strong communication and stakeholder management skills.
Preferred Skills
- Experience with automation tools for configuration management.
- Familiarity with cloud environments (Azure, AWS, GCP).
- Knowledge of automation, discovery tooling, and scripting (e.g., PowerShell, Python).
- Familiarity with audit and compliance frameworks
- Knowledge of COV policies and standards.
