Fleet Support Analyst

Fleet Support Analyst

MAX BILL RATE: BR ***/hour

SHIFTS:

• 1x Sunday - Thursday, 2:00 AM - 10:00 AM (3rd Shift)

Fleet Support Analyst will actively engage in the operational uptime of our fleet. The primary responsibilities include the live troubleshooting of hardware/software-related issues, interfacing with operators, capturing the troubleshooting details in Jira and feeding this back to our Fleet Support Engineering team.

As a contract Fleet Support Analyst, you will make sure that the daily tasks are complete, meeting our Service Level Agreements (SLA s) and to *** standard. Additionally, you will be responsible for maintaining productivity, quality and safety standards during their designated shift.

Responsibilities:

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  Point of contact for real-time escalation of fleet issues

  
  


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  Perform initial diagnosis and troubleshooting: Leverage your knowledge of autonomous vehicle systems, robotics, and software to quickly analyze telemetry data, identify potential root causes, and implement preliminary diagnostic procedures.

  
  


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  Escalate unresolved issues and ensuring timely intervention by higher-level teams.

  
  


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  Document issue resolution processes: Capture detailed records of troubleshooting steps, findings, and solutions to inform future training and system improvements.

  
  


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  Analyze historical data and identify trends: Utilize data analytics tools to identify recurring issues, predict potential problems, and proactively implement preventive measures.

  
  


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  Communicate effectively and build trust: Collaborate seamlessly with diverse stakeholders, providing clear and concise updates to passengers, operators, engineers, and management teams.

  
  


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  Support on-call rotation with the possibility of days, swing and mid shift

  
  

Qualifications:

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  Minimum 2 years of experience in technical troubleshooting, ideally within the automotive or transportation industry.

  
  


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  Strong analytical and problem-solving skills with the ability to think critically under pressure.

  
  


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  Excellent communication and collaboration skills, able to effectively communicate complex technical information to both technical and non-technical audiences.

  
  


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  Demonstrated proficiency in data analysis and interpretation.

  
  


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  Ability to work independently and manage multiple tasks concurrently in a fast-paced environment.

  
  


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  Strong commitment to safety and adherence to strict quality standards.
  

  
  

Preferred Qualifications:

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  Experience with electric vehicle technology

  
  


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  Experience with remotely supporting vehicle troubleshooting

  
  


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  Hands-on experience with vehicle hardware

  
  


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  Experience with Linux & Python-based programming systems for fleet-level data processing

  
  


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  Experience with software that interfaces with hardware

  
  

Job Sumary:
Fleet Support AnalystSHIFT:...

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