ServiceNow Developer

Benefits: Dental Insurance, Medical Insurance, Life Insurance, Retirement, Vision Insurance, Equity, Work From Home, Paid Time Off.
About the Role:

• Join our ServiceNow practice as a Developer or Engineer focused on CMDB.
• Design, configure, and improve CMDB solutions to enhance data accuracy and automate discovery.
• Strengthen ITSM, ITOM, and Asset Management functions through ServiceNow.
• Collaborate with architects, business analysts, and delivery teams to align solutions with business goals.

Key Responsibilities:

• Design, develop, and deploy ServiceNow solutions focused on CMDB, Discovery, and Service Mapping.
• Integrate CMDB with ITSM, ITOM, and Asset Management modules for better data visibility and efficiency.
• Configure identification and reconciliation rules, CI classes, and relationships.
• Develop and maintain automation scripts using JavaScript, Flow Designer, and Orchestration.
• Conduct data analysis, reconciliation, and audits to maintain CMDB data integrity.
• Work with stakeholders to gather requirements, estimate tasks, and deliver solutions.
• Troubleshoot issues related to CMDB data, integrations, and system performance.
• Support platform upgrades, patching, and continuous process improvements.
• Participate in Agile processes including sprint planning, demos, and retrospectives.

Required Skills & Experience:

• Over 3 years of hands-on ServiceNow development or engineering experience.
• Strong knowledge of CMDB structure, CI relationships, and Discovery patterns.
• Proficiency in JavaScript, Glide APIs, Flow Designer, and ServiceNow configuration.
• Experience with ServiceNow modules such as ITSM, ITOM, ITAM, or SAM.
• Understanding of Discovery, MID Server setup, and integrations using REST, SOAP, JDBC, etc.
• Ability to create technical documentation and solution designs.