Logistics Coordinator

Job Description

The Logistics Coordinator will support the WSS Transportation Department within an individual regional distribution center (RDC). In this role, you will oversee daily transportation and logistics operations, while also serving as a key customer-facing contact. A successful candidate will demonstrate strong attention to detail, organizational skills, and the ability to balance operational efficiency with excellent customer service.

Accountabilities/ Responsibilities

• Manage Waves and Plans for WSS Jacksonville RDC.
• Oversee optimization of shipments within the Transportation Management System (TMS).
• Build and maintain trusted partnerships with the RDC leaders and Local Company customers to streamline processes and improve service delivery.
• Analyze and optimize logistical procedures at the RDC.
• Track and trace loads, proactively communicating shipment status to customers and internal stakeholders.
• Work with carriers when directly booking loads.
• Notify customers of shipment progress, delays, or changes with professionalism and care.
• Ensure safe, cost-effective, and timely pick-up and delivery of shipments.
• Monitor shipments for cost, timelines, productivity, and customer satisfaction.
• Resolve shipment issues promptly, keeping customers informed throughout the process.
• Build trusted long-term partnerships with Local Company presidents by providing consistent, reliable support and resolving outstanding issues.
• Gather and share customer feedback to help enhance both logistics operations and the customer experience.

Competencies for Success

• Strong interpersonal and communication skills, with the ability to foster positive customer and carrier relationships.
• Analytical and creative problem-solving abilities.
• Exceptional verbal and written communication skills for both internal coordination and customer interactions.
• Ability to work under pressure, meet deadlines, and manage competing priorities.
• Skilled at handling multiple communication channels (calls, emails, text) while maintaining accuracy and professionalism.
• Collaborative mindset with a focus on operational excellence and customer satisfaction.