Client Support Analyst

Join Our Growing Team at Pereview Software:Client Support Analyst

Are you analytical, detail-oriented, and passionate about helping companiesdrive the most value from Pereview?Do you thrive in a fast-paced, collaborative environment where your work directly contributes toour clientssuccess?

Pereview Softwareis looking for aClient Support Analystto join our high-performing team.In this pivotal role, you will serve as the vital link between ourclients and our internal teams to ensure our clients are able to fully utilizePereview by resolving issues as quickly as possible, providingtrainingand sharing our training and enablement materials.Ifyou'resomeone who enjoys problem-solving, thrives on organization, and has a knack forengagingandcollaborating withclientswedlove to meet you.

WhatYoullBe Doing:

Youllplay a hands-on rolewith clientsby meeting service-level agreements (SLAs), enhancing product usability, and serving as both a technical troubleshooter and a trusted advisor. Leveraging your technicalexpertiseand exceptional communication skills, you will deliver world-class support and empower clients to realize the full value of ourplatform.

This includes:

• Taking a first pass on all clientsubmittedsupport tickets
• Managing a queue of multiple tickets across our expanding client base
• Diagnosingand resolvingtechnical issues across APIs, integrations, and platform features
• Managingsituations that require real-time solutions and set clear expectations on resolution plans
• Collaborating with internal and external stakeholders to drive resolutions
• Delightingclients and drivingpositive CSAT scores
• Escalatingcomplex issues to engineering or technical teams whilemaintainingownership of client communication
• Buildingand sustainingstrong relationships with cross functional departments
• Documentingsolutions and contribute to a knowledge base for self-service support

Youll Excel in This Role If You Are:

• Aself-starterwho takes initiative and thrives in a results-driven environment
• Someone who isinquisitiveabout data and technology
• Astrongcommunicatorwho can translate technical issues into actionable solutions
• A naturalproblem solver
• Someone who isenthusiastic, willing to learn quickly and eagerto drive client engagement

Requirements

WhatWereLooking For:

• 2+ years of experience in technical support orclientsuccess roles
• Excellent problem-solving skills with the ability to diagnose and resolve technical issues quickly
• Clear and empathetic communication skills, both written and verbal with aclient-first mindset
• Experience with ticketing and CRM systems (e.g., Zendesk, HubSpot, Wrike, Jira, ServiceNow)
• Strong understanding of SLAs and experience managing client expectations
• Ability to work independently while collaborating effectively with cross-functional teams
• Bachelors degree (business or finance preferred)

Bonus Points For:

• Previousexperience in a client-facing role with enterpriseclients
• Knowledge of web technologies (APIs, cloud platforms, databases, networking)
• Experience supporting SaaS clients with complex integrations
• Commercial Real Estate or Asset Management experience

Ready to Apply?

Please complete both of the following steps:

• Click Apply Now at the bottom of this posting
• Completethis brief survey:(url removed)

Benefits

WHAT'S IN IT FOR YOU?

• Competitive salary
• Health, Vision, and Dental benefits to fit your needs
• 401k4% Company match
• Discretionary bonuses
• Discretionary Time Off3 weeks off annually

LOCATION

• Only considering candidates who live inDallas, Texas (DFW) area.

• *We are not sponsoring H1B or OPT candidates*