L2 Application Support Engineer
Job Description
We are seeking an experienced L2 Application Support Engineer to provide operational support for our mission-critical WebSphere Commerce Suite (WCS) 8.x e-commerce platform. This role requires strong troubleshooting skills, proactive monitoring and incident response capabilities to ensure optimal performance and availability of our online commerce systems.
Technical Skills
3-5 years of experience in application support or technical support roles
2+ years hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platforms
Experience with database technologies (DB2, Oracle, SQL Server) and basic SQL skills
Basic knowledge of Linux/Unix systems and command line operations
Knowledge of web technologies (HTTP/HTTPS, load balancers, web servers)
Experience with monitoring tools such as AppDynamics, Dynatrace or similar APM solutions
Key Responsibilities
Incident Response & Troubleshooting
Monitoring & Performance Management
Application Operations
Database Support & Integration
Documentation & Knowledge Management
We are seeking an experienced L2 Application Support Engineer to provide operational support for our mission-critical WebSphere Commerce Suite (WCS) 8.x e-commerce platform. This role requires strong troubleshooting skills, proactive monitoring and incident response capabilities to ensure optimal performance and availability of our online commerce systems.
Technical Skills
3-5 years of experience in application support or technical support roles
2+ years hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platforms
Experience with database technologies (DB2, Oracle, SQL Server) and basic SQL skills
Basic knowledge of Linux/Unix systems and command line operations
Knowledge of web technologies (HTTP/HTTPS, load balancers, web servers)
Experience with monitoring tools such as AppDynamics, Dynatrace or similar APM solutions
Key Responsibilities
Incident Response & Troubleshooting
Monitoring & Performance Management
Application Operations
Database Support & Integration
Documentation & Knowledge Management
