Computer Support Specialists

About US-
At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 21 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.

Titles: Computer Support Specialist
Duration: Contract
Location: New York, NY (10007)
Shift Timings:Mon-Fri (37.5 hours per week)
Pay: USD 20/hr USD 25/hr

Position summary:
Provide second-level hardware and software support to agency staff across multiple office locations, manage hardware lifecycle processes, and assist with IT initiatives and asset tracking. Responsibilities also include maintaining tickets, conducting technical testing, and developing user and IT documentation.

Key Responsibilities:

• Maintain MARO OALTC nursing home staff breakdown database for clients Central Islip and New
• Rochelle offices.
• Run and distribute weekly iQIES (federal database) reports.
• Process AOR/DON/Medical Director changes for the clients Provider Directory.
• Maintain database of general nursing home facility complaint and recertification files
• Create survey shells for recertification and complaints.
• Create enforcement cases in iQIES as necessary.
• Perform routine data systems maintenance as well as data validation and data verification for complaint backlog.
• Serves as liaison between field and administrative surveillance staff and IT staff as needed.
• Monitors IT ticket submissions on behalf of the Regional Area Office Director
• Assist the Area Office Director with data analysis, data reporting, and project management functions in support of Bureau operations.
• Provide various aspects of general computer support.
• Provide training and support for DOH staff, applicants, and consultant representatives as needed.
• Assist with process improvement efforts via the development of new/improved technology tools and workflow automation designed to reduce manual effort and increase efficiency.
• Collaborate and coordinate with other DOH Bureaus, Centers/Divisions, and Offices, and other State Agencies, as applicable,

Minimum Qualifications:

• Associate degree, or higher.
• Experience in creating and maintaining databases.
• Experience with data analysis and data reporting.
• Excellent organizational, interpersonal, and communication skills (written and verbal).
• Strong attention to detail.
• Ability to work independently and handle multiple, shifting priorities.

Preferred Qualifications:

• Previous experience working for the NYS Department of Health.
• Familiarity with the New York State
• Health Commerce System (HCS) or similar web-based portal is preferred.

Skills:

• Microsoft Word
• Microsoft Excel

Application Process
Resume Review
Initial discussion
Video Screening
Client Interview

Cogent Infotech is a leading tech consulting firm headquartered in Pittsburgh, PA, offering cutting-edge digital transformation solutions in Cloud, Cybersecurity, Data Analytics and AI. ISO-certified and CMMI Level 3 appraised, we proudly partner with 70+ Fortune 500 companies and 150+ government agencies.
Cogent is an equal opportunity employer and does not discriminate based on any protected status under applicable law.