Production Support

Location:

NEW YORK, NY

Salary Range:

Competitive

Introduction

This is a critical role in supporting the Front Office FICC Credit business, requiring a motivated and flexible individual to work in close collaboration with Application Developers, peer Support Leads, Application Managers, Offshore teams, and Infrastructure Support. This high-profile position operates in a high-intensity environment that demands the ability to display both Business and Technical acumen. The role requires the capacity to assimilate large amounts of information quickly, with a focus on Incident and Problem Management, while being highly adaptable to a changing trading environment.

Required Skills & Qualifications

• Strong application support and problem diagnosis skills
• Experience with Python, Javascript, Kafka, Mongo DB
• Proficiency in Unix/Linux, SQL, shell scripting
• Knowledge of Fixed Income Derivatives, Bonds, MTGE Loans
• Experience with ITRS Geneos, Splunk, Ansible, Dynatrace

Preferred Skills & Qualifications

• Familiarity with FIX Connectivity
• Experience in developing support tooling and automation
• Prior work experience at client or in client's Industry

• Applicants must be able to work directly for Artech on W2

Day-to-Day Responsibilities

• Investigate issues, resolve problems, and communicate status
• Manage user query mailbox effectively and ensure timely responses
• Develop support tooling and automation using relevant technologies
• Respond to and resolve feed support issues
• Manage alerts and monitoring of critical trading system environments
• Provide timely and accurate user notifications and management escalations
• Documentation and knowledge management
• Coordinate resolutions with various development teams
• Assist with metrics reporting for Python-based systems and Java applications
• Coordinate and perform Business Continuity testing
• Organize and run meetings independently for issue resolution
• Identify scope for automation to reduce manual, repeating tasks

Company Benefits & Culture

• Comprehensive benefits package
• Supportive and collaborative work environment
• Opportunities for professional development and growth

For immediate consideration please click APPLY to begin the screening process.